Charnwood Borough Council has a large number of online forms that customers can access 24/7.

The online forms cover the majority of services and are listed in alphabetical order below.

If you wish to contact the Council to make a general enquiry, comment, compliment, complaint or suggestion about council services you can use our general contact form

If you find that any forms are not working, please email website@charnwood.gov.uk and we will investigate the problem.

Abandoned Vehicles

Report an abandoned vehicle

Allotment enquiries and applications

Allotment enquires and applications

Animal Welfare

Report an animal welfare problem

Anti-Social Behaviour

Report ASB as a council tenant or about a council tenant

Report ASB as a home owner or privately renting tenant

Benefits

Contact the Benefits service

Discretionary Payments Application Form

Apply for Housing Benefit or Council Tax Support

Building Control

Report a problem with building works 

Use this form to report dangerous structures or anything that represents a danger to anyone while building is in progress or after completion.

Contact the Building Control service

Business

Contact the business enquiries/economic regeneration team

Contacting the Council

General contact details for the Council

Council Tax

Pay council tax online

Manage council tax online

Online change in circumstances form

Please use this form to make changes to your existing claim for Housing Benefit and/or Council Tax Reduction (sometimes known as Council Tax Support).

Apply for a single person discount

Remove a single person discount

Apply for a student discount or exemption

View more online forms related to Council Tax.

Dangerous Trees

Request form for work on trees

Dead Animals

Report a dead animal on public land

Democratic Services 

Contact the Democratic Services team

Dog Control Service 

Report a dog control issue 

Report a missing / lost or found stray dog

Dog Fouling

Report an incidence of dog fouling

Please use this online form to report dog fouling on public land.

Electoral Registration 

Contact the Electoral Services team

Environmental Health

Contact the Environmental Health team

Please use this form to report problems or to submit a service request relating to Animal Welfare, Dog Control, Food Hygiene, Health and safety, Housing (including drainage), Noise, Pest Control and Pollution.

Food Hygiene

Reporting a Food Hygiene problem 

Please use this form to report problems or to submit a service request related to pests on food premises, accumulation of rubbish at food premises, structural disrepair, unhygienic practices, unhygienic premises or other food hygiene issues. 

Contact the Food Hygiene and Safety team

Fly-tipping

Report fly-tipping online

Freedom of Information

Make a Freedom of Information Request

Graffiti

Contact the Environmental Services and Street Management teams

Health and Safety

Health and Safety accident reporting

Contact the Environmental Health team

Highway defects 

Report a road problem to Leicestershire County Council

Report a pavement obstruction in Charnwood 

Please use this form to report obstructions preventing the use of a pavement (i.e. parked car).

Housing

Housing Register Application Form

Please use this form to apply for a Council or Registered Provider Home.

Report a Council House Repair

Report an Environmental Health-related Housing problem

Contact the Housing Needs team

Insurance - Claims against the Council

Report a Council insurance incident

Litter

Litter - report a problem

Request to empty litter/dog bins

Contact the Street Management team

Loughborough Burials and Cemetery enquiries

Loughborough Burials and Cemetery enquiries

Mayoralty

Request for Mayor to attend an Event

Contact details for Mayoralty

Noise

Report a noise problem 

Please use this form for reporting noise problems caused by alarms, barking dogs and other noisy animals, bells, boats, DIY, fireworks, machinery, low frequency noise, TV and Radio, music, parties, PA systems, people, shooting, vehicles and vehicle repair or unidentified noises.

Contact the Environmental Health team

Open spaces and grounds maintenance

Open spaces and grounds maintenance online services

Pavement Obstructions

Report pavement obstructions 

Please use this form to report obstructions preventing the use of a pavement (i.e. parked car).

Pest Control

Report a problem to the pest control service

Planning (building)

Report a planning issue 

Please use this form for reporting any problems or enquiring about local planning or building.

Contact the Building Control team

Pollution

Report a pollution problem 

Please use this form for reporting Pollution issues such as dust, insects, light, rubbish accumulations, smells and smoke.

Contact the Environmental Health team

Recycling and Refuse

Check your bin collection day

Report a missed bin collection

Apply, renew, cancel your garden waste subscription

Book a bulky waste collection

Apply for an assisted collection

Report a bin that was not returned to its collection point

Report a damaged bin

Order a replacement bin

Report an undelivered bin

Report a surplus bin for removal

Clinical waste collections

If your enquiry is not covered by the above forms, please use the form below:

Other refuse and recycling enquiries 

Contact the Environmental Services team

Street Lighting

Please note this service is provided by Leicestershire County Council.

Report a Street Lighting problem to Leicestershire County Council

Street Naming and Numbering

Contact the Building Control team

Street Name Plates

Report a problem with Street Name Plates 

Street nameplates problems may include: graffiti over the street nameplate; uprooting of a street nameplate; defacing of street nameplates; and removed (stolen) nameplates.

Contact the Street Name Plates service (Land Drainage Engineering)

Watercourses Flooding/Maintenance

The Council has a responsibility to maintain and handle flooding of small Watercourses these are most commonly local brooks. Please use this form to let us know if you have spotted a problem.

Contact the Land Drainage Engineering service

Last updated: Tue 20th September, 2022 @ 10:54