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Report a council insurance incident

The Insurance Section of the website handles all of our insurance needs, from arranging cover to providing a claims handling service.

If you have suffered personal injury or property damage which has been caused by operatives working for our refuse contractors you will need to contact environmental services.

We do not deal with claims relating to slips, trips and falls on the public highway. This is the responsibility of Leicestershire County Council. If you have a claim please contact them on 0800 626203 or visit their website.


Public liability claims

If you have suffered personal injury or if your property has been damaged and you wish to make a claim for compensation you must complete an Incident Report Form. You can do this in the following ways:

  • Telephone 01509 634566 and request a form to be sent to you for completion and return.

Please complete the form as fully as possible as the decision on your claim may be delayed if all the questions have not been answered. For your claim to be successful you will need to prove that we have been at fault in law, as there is no automatic right to compensation.

Details of Our Public Liability and Employers Liability Insurers:

  • Zurich Municipal, Birmingham Commercial Direct, Casualty Claims, PO Box 3313, Swindon, SN4 8XG
  • Policy Number: QLA – 10H069-0083
  • Portal ID: C00108

An acknowledgement will be sent to you on receipt of this form. If you do not hear from us within 10 working days of returning this form please contact us. 

Your claim will be passed to our Public Liability Insurers and the Insurance Officer will request a full report from the relevant service area. That service area will complete an investigation and relevant documentation will then be passed to our insurers via the Insurance Officer.

Once our insurers have received your claim, we will acknowledge receipt and carry out our own investigations. The insurers will correspond directly with you.


Motor claims

If you have suffered vehicle/property damage or personal injury which has involved a council vehicle a Motor Incident Report Form will need to be completed.

You can do this in the following ways:

  • By contacting the Insurance Section and requesting a form for completion and return.  

An acknowledgement will be sent to you on receipt of this form. If you do not hear from us within 10 working days of returning this form please contact us.


Tenants' Contents Insurance

If you are a tenant of ours, your home will be insured by us. However, this insurance cover is for the building only and not anything inside it.

You are free to find your own insurance but you may be interested in our Home Contents Insurance leaflet which provides information about an insurance scheme which we recommend. You can pay for this every week at the same time as your rent.

If you need further details contact the Housing Operations Business Support Team on:

  • Tel: 01509 634877


Leaseholders

As a condition of your lease, we take out building insurance cover for your property. An amount is included within your service charge to cover the insurance premium. The policy insures the structure of the building and its fixtures, but it does not insure the contents of your home.

This is your responsibility and you are strongly advised to make your own arrangements. When damage has occurred to your property and you need to make a claim you should request a claim form on:

  • Tel: 01509 634566

Claims are to be notified as soon as possible and within seven days in respect of claims for malicious damage. You will need to return the form to the Insurance Section.

An acknowledgement will be sent to you on receipt of this form. If you do not hear from us within 10 working days of returning this form please contact us. The Police must be notified as soon as possible in the event of theft or malicious damage.

More information can be found in the: 

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