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Complaints procedure (local government)

Provision of a means for local residents and businesses to comment or complain about any of the services it provides. Complaints may be about the quality of the service, delays in providing the service, discrimination or the behaviour of council staff or council representatives.


  • Comments, compliments, complaints

    Details about the Council's Complaints Procedure

  • Make a complaint about councillors

    Details on how to make a complaint about a councillor for the Borough of Charnwood. Complaints can be made about borough councillors or town and parish councillors in Charnwood. Complaints are considered by the Borough Council's Member Conduct Committee.

  • Our complaints process

    Information about Charnwood Borough Council's Complaints system.