Skip to Content

Cookies

We use some essential cookies to make this website work.

We would also like to set additional cookies to understand how you use this website and improve Council services.

We also use cookies set by other sites to help us deliver content from their services.

View cookies

Charnwood Borough Council

A-Z of Services
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z
  • My Charnwood
  • Contact Us

Home » News Updates » Social media policy

Social media acceptable usage policy

We are experiencing problems with the Interactive Mapping System at the moment and it may not work as desired. Technicians and suppliers are working on a solution to this issue, and will hopefully be resolved as soon as possible. Apologies for any inconvenience caused.

From Tuesday January 31, the Council Tax team will be contacting customers via email and text message to encourage them to choose to pay their upcoming 2023/24 Council Tax bills by Direct Debit and to also view their bills online. Full details.

The Council uses social media to provide information, share news, promote events and respond to residents. Our main social media channels are Facebook, Twitter, Instagram, LinkedIn and YouTube.

The Council’s social media accounts are monitored during working hours and we welcome comments, questions and suggestions on social media.

We understand sometimes you may be frustrated about things and if there is a problem with the Council, please let us know. However, we will not tolerate abusive or unacceptable comments and posts towards ourselves or other people across our social media channels.

We reserve the right to hide or remove posts or comments which we consider to be inappropriate. We may also choose to  block or mute accounts acting in an unreasonable way. We will not engage with the following behaviours:

  • Swearing and offensive language
  • Sexism
  • Misogyny
  • Racism
  • Homophobia and transphobia
  • Ageism
  • Ableism (especially prejudice against people with disabilities)
  • Intolerance of religion or religious belief
  • Inciting hate or harm (for example, discrimination based on protected characteristics)
  • False information
  • Harassment
  • Threats
  • Personal or defamatory comment about individuals, including council staff and councillors
  • Spamming with content unrelated to council business

We may report issues through the social media site and if necessary, threats, harassment and abuse will be reported to the police. Sharing malicious or offensive posts on social media may also be found to be an offence under the Malicious Communications Act.

People will not be notified directly when they are blocked, and we will not discuss on social media the reasons for a block being put in place.

If you are blocked from interacting with the council on social media and believe the action has been taken in error, please contact us by email with the details and we will look into what has happened.

This does not affect your right to make a complaint. If you are blocked from interacting with the council on social media and believe the action taken to be unfair you can make a complaint.

This policy applies to all corporate social media accounts run by the Council. It will be reviewed annually and published on the Council’s website.

Last updated: Tue 7th February, 2023 @ 09:54

  • Home
  • News Updates
    • Latest News
    • Email alerts
    • Social media policy
    • Charnwood Now
    • Disruptions due to bad weather
Tweets by @charnwoodBC

My Location

Enter your house number and your street name or postcode for more localised information

Get in touch

Contact Us

If you have any questions or suggestions and would like to find out the best way to get in touch with us, please visit the Contact Us page or connect with us on social media.

Social Media:
Like us on Facebook
Follow us on Twitter

My Location

Enter your house number and your street name or postcode for more localised information

Tweets

  • What's On
  • Contact Us
  • Accessibility
  • A-Z of Services
  • Terms & Conditions
  • Privacy & Cookies

Website developed by Cuttlefish