Energy bill support if you do not get it automatically

Applications for this scheme closed on Wednesday May 31, 2023. Further information can be found on GOV.UK.

Most households in England, Scotland and Wales get a £400 discount on their energy bills automatically through the Energy Bills Support Scheme (EBSS).

In some cases, you do not get the discount automatically, for example if you:

• pay for energy through a landlord, housing manager or site owner
• live in a park home, houseboat or off the electricity grid

Use this service to apply for the discount if you do not get it automatically. You can only make one application per household.

Eligible homes

You may be eligible to apply if your main home is:

• a residential park home
• on a boat on a permanent residential mooring
• on a permanent Gypsy and Traveller site
• part of a heat network without an electricity meter
• in social or private rented accommodation which has a business energy connection or a communal electricity supply
• off the mains electricity or gas grid
• in a care home or assisted living facility and you pay for some or all of your care
• in a separate domestic home within a non-domestic property (such as a farmhouse or a flat above a shop)

You may be eligible for the support if:

• The dwelling for which support is being claimed is the main or sole residential address of the applicant
• The applicant or resident is responsible for paying for energy used in the dwelling as part of a service charge, rent or other arrangement, and may, through these charges increasing have the impact of increased energy bills costs passed on to them between October 1, 2022 and March 31, 2023
• The household is not already receiving EBSS payments, either through the main EBSS scheme or the EBSS Alternative Funding
• The household dwelling is not a business premises or other form of non-domestic premises, is used wholly or mainly for domestic purposes, with the exception of businesses whose main business activity is to provide long term residential accommodation.

If you think you are eligible, you can apply via the Gov.uk website.

If you need help to apply

If you cannot apply online or need help with your application, contact the helpline team.

• Email: alternativefunding@ebss.beis.gov.uk
• Telephone: 0808 175 3287, Monday to Friday, 8am to 6pm. Find out about call charges.

What you need to know

After you apply, Charnwood Borough Council will check you live at the address you apply for.

You’ll be told about the progress of your application by email or letter. You should get a response within six weeks.

If you’re eligible, the Council will arrange a one-off payment. You do not need to repay this money.

Charnwood Borough Council will be accepting applications from Monday February 27 until Wednesday May 31, 2023.