We understand residents may be concerned about the rising cost of living.

This webpage has been put together to provide information and useful links to a range of different agencies which may be able to help those needing further support.

Whether you’re worried about loan repayments and want to know where to get financial support or legal advice, want to know more about the support available for food provision or need information about housing, we hope the below information is helpful.

The UK Government has launched Help for Households to provide a range of additional support.

Leicestershire County Council has a webpage that features support for Leicestershire residents including funds, programmes, and services to help you and your family get through this difficult time.

It is also worth checking what support you may be eligible for if you or someone you care for has a disability. More information about disability benefits can be found on the Government website.

Budget and debt advice

  • Benefits calculator– use the independent benefits calculator to find out what benefits you may be eligible for and how to claim.
  • Community Money Advice - a national charity with local centres committed to supporting people overcome their money problems.

Financial support

  • Council tax energy rebate – from April 1, most households in council tax bands A to D qualified for a payment (rebate) of £150.
  • Household Support Fund (LCC) – the Household Support Fund has been provided by the Government to local authorities to support families with children and individuals most in need. The fund runs until September 30 2022. 
  • Energy Bills Support Scheme - households in England will receive a £400 discount to help with the cost of their energy bill from October onwards.
  • Cost of Living Payment - you may be able to get a payment to help with the cost of living if you’re getting certain benefits or tax credits.
  • Universal Credit - Universal Credit is a new benefit for working age people who are on a low income or out of work.
  • Personal Independence Payment - help with extra living costs if you have a long-term physical or mental health condition or disability and find it difficult doing certain everyday tasks or getting around because of your condition.
  • Carers Allowance -  financial support for those who care for someone at least 35 hours a week and they get certain benefits.
  • Clockwise Credit Union - a fair, responsible and people focused credit union, providing a range of financial products and services to the local communities of Leicester, Leicestershire, Rutland.
  • Stop Loan Sharks - investigates and prosecutes illegal money lenders and provides support for borrowers in the UK.


  • The Bridge East Midlands - provides sustainable housing support, advice and solutions for homeless and vulnerable people in Loughborough.

Food provision

  • Your Store - a social supermarket which aims to support people who are eligible and may currently be using food banks transition to more independence by becoming a Your Store member.


  • Help paying your water bill - many water companies run hardship schemes or fund independent charitable trusts which can help you pay your bills.

Discounts and offers

Find out what offers are available from businesses to help with the cost of living. There's a range of different businesses to help with groceries, retail, entertainment and utilities on the Help for Households website.

Heating savings advice

Boiler efficiency advice

The video below provides helpful advice on how to apply simple tricks that can help your condensing combi boiler run more efficiently and save money on your gas bills:

Energy Company Obligation - home energy efficiency

Qualifying householders can access funding to upgrade heating or improve home insulation through the government’s Energy Company Obligation (ECO) scheme. More information can be found on the Leicestershire County Council website.

British Gas Energy Trust Offering Fuel Poverty Grants

Funding to clear the energy debts of struggling households in Great Britain. Full details can be found on the British Gas Energy Trust website.

In response to the cost-of-living crisis and energy price cap increase, the independent charitable trust is currently providing two funds:

  • Individuals and Families Fund
  • British Gas Energy Support Fund

Both are intended to tackle fuel poverty by clearing the energy debts of struggling households in Great Britain.

The funds will cover debt arrears of up to £1,500. The Trust does not award cash payments and will instead credit the householder account.

Applicants to either fund must have received support from a money advice organisation and are required to provide the details of the group in question.

Those applying to the Individuals and Families Fund do not need to be customers of British Gas, though the majority of the funding pot is reserved for customers.

The British Gas Energy Support Fund is only open to customers of British Gas who have not received a grant in the past 12 months.

Proof of income is required to determine whether a household is in or at risk of fuel poverty.

Applications can be submitted at any time until the funding runs out.

Leicestershire County Council's Warm Homes Newsletter

Be notified of new and upcoming energy efficiency grants, support schemes and up to date advice supporting affordable warmth at home.

Sign up for the newsletter

Legal support

  • Charnwood Citizens Advice Bureau - offers free, confidential, impartial, and independent help and advice on a wide range of subjects including debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.
  • Legal Aid - if you are on low-income Legal Aid may pay for your solicitor.

Welfare and mental health support

  • Charnwood Welfare Provision - an emergency service ran by The Bridge East Midlands available to assist people in crisis who are without food/gas/electricity.
  • Age UK Leicester Shire & Rutland - Age UK Leicester Shire & Rutland is an independent local charity working in the local community to help older people live happier, active, fulfilled and socially-engaged lives in communities.
  • Start a Conversation - committed to building a community that supports the mental health and wellbeing of people across Leicester, Leicestershire, and Rutland.
  • Mind – mental health charity which provides advice and support to empower anyone experiencing a mental health problem.
  • Every Mind Matters – practical tips and advice from the NHS on how to look after your mental health and support others.

Beware of scam energy rebate messages

Residents in Charnwood are being urged to be aware of potential energy rebate scammers as there has been a rise in fake text messages and emails.

To read more

Last updated: Wed 28th September, 2022 @ 09:13