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Making payments

On Sunday September 20 between 4.30-6.30am customers may experience online payment disruptions due to essential maintenance taking place. We apologise for any inconvenience caused.

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

Housing Benefit is normally paid as follows (we cannot pay in advance):

  • Every four weeks in arrears by bacs transfer (direct deposit), where we pay your landlord direct
  • Every two weeks in arrears by bacs transfer (direct deposit) if we pay you

If you do not hold the type of bank account that will accept bacs transfers you will need to open a basic bank account. Most high street banks offer this service.

If you are prevented from opening a basic bank account for any reason you should contact the benefit service for advice. In these cases it may be possible to pay by other means. Please note that Post Office card accounts will not accept bacs transfers.

If you are a council tenant we will credit the benefit directly to your rent account. You will not receive a cheque.

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