Bulky waste terms and conditions

Charnwood Borough Council provides a chargeable bulky waste collection service.

View our fees and book a bulky waste collection

The following terms and conditions apply to the delivery of the service:

1. Preparing for the collection - what you need to do

1.1. The item(s) must be outside your property awaiting collection by 6:00am on the day of collection, at the location agreed during the booking.Items need to be left outside your property in a place that is easily accessible by CBC’s collection vehicle. There should be no locked gates, steps or stairs between the item and the public highway and items must not block roads or pavements, or cause issues for other residents.

You don’t have to be home when we collect the agreed items.

Note: Where collections are from flats / communal living, items must NOT be left in communal areas or the entrances to the buildings; this is because they could be a fire risk. If you are in doubt about where to leave your item, please contact us to clarify the matter prior to or at the time of booking.

1.2. If the item(s) come(s) apart, then each separate piece is classed as one item - for example a corner sofa that comes apart into two sections would be two items.

1.3. Parked cars should not obstruct items.

1.4. Items that can get heavy when wet e.g. soft furnishings and mattresses, should be kept dry to ensure that the collection crew can remove them.

1.5. All food should be removed from fridge/freezers and any doors should be taped shut.

1.6. Items such as broken furniture must be securely tied or bundled together, and any doors should be taped shut.

1.7. Items for collection should not be filled with other rubbish.

2. Collection - what we will do

2.1. We reserve the right to refuse the collection of items measuring in excess of 2 metres (6ft 6in) and in such circumstances no refund will be provided.

2.2. We reserve the right to leave excessively heavy items that cannot be safely lifted and/or manoeuvred by a two-person team (items in excess of 50kg). If an item is considered too heavy to lift it will not be taken and no refund will be provided

2.3. Bulky waste collections are provided for the collection of household waste only - the service is not available to landlords clearing rented properties as this is classified as commercial waste.

2.4. Only the items of waste listed on your booking will be collected - we will not collect any additional items presented or any different items to those originally listed.

2.5. We may send an Officer to inspect items and their collection point prior to the collection and we retain the right to refuse a collection and no refund will be provided.

2.6. If the items are not made available on the day of collection, we will leave you a card telling you that we have called; if this occurs you will not be eligible for a refund. We can organise a further collection if this is required, however you will need to pay for the new booking.

2.7. For verification purposes we may also take a photograph where items have not been presented, or where additional or different items to those booked have been left for collection.

2.8. Collections of electrical and non-electrical items (such as sofas and soft furnishings) can take place by different teams, so please do not report a missed collection until 7pm on the scheduled collection day.

3. Collection - what we will not do

3.1. Items will only be collected from the agreed location(s)

3.2. We will not collect commercial waste or business waste or collect from commercial or business premises.

3.3. We will not collect from charities.

3.4. The collection team will not dismantle furniture, disconnect cookers (or other household furniture) or remove loose waste or empty fridges/freezers.

3.5. We do not collect items from inside properties, garages, garden sheds or outbuildings.

3.6. The collection team will not carry items up or down steps or from properties via lifts.

3.7. If our collection team considers that the removal of the booked items may cause any damage to the property or surroundings, they may refuse to collect the items. No refund will be provided in such cases.

3.8. We cannot specify collection times.

3.9. We do not offer a house clearance service.

3.10. We will not collect more than 9 items during a single visit.

4. Amendments to the booking

4.1. No alterations can be made to existing orders.

4.2. Any new items will need to be on a new order and charged accordingly.

5. Cancellations

5.1. If you wish to cancel, please visit the bulky waste webpage or call us on 01509 634563 by midday at the latest on the working day before your collection. Cancellations will not be eligible for a refund.

6. Refunds

6.1. CBC will not issue refunds in the following (non-exhaustive) list of circumstances:

• If your items are removed by a scrap or other third-party collector, or stolen/taken by unknown person - we will not provide a refund for your booking.
• We reserve the right to leave excessively heavy items that cannot be safely lifted and manoeuvred by the two-person team. If an item is considered too heavy to lift it will not be taken and no refund will be provided.
• Whilst every effort will be made to collect on the date booked this may be delayed due to unforeseen or exceptional circumstances. Where collections are delayed, they will be rescheduled at the next earliest available opportunity, but no refund will be given because of such delays.

7. Retailer recycling schemes

7.1. If you are buying new goods (such as fridges, freezers and sofas or other large items of furniture) speak to the company you are purchasing from and see if they can remove your old item. Sometimes this will be provided free of charge and other times they may charge a small fee.

8. Service delivery statement

8.1. CBC reserves the right to amend the terms and conditions on which the Service is provided or to withdraw the Service at any time. Any amendments to the terms and conditions on which the Service is provided will be noted on the CBC website.

8.2. By paying for the Service you accept these terms and conditions.