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Council services over Christmas

The job vacancies website will be unavailable from Thursday February 25 at 4pm until Saturday February 27 at 6am for essential maintenance. We apologise for any inconvenience caused.

Covid-19: We are currently under national restrictions. Please stay at home to control the virus, protect the NHS and save lives.

The Government has published its roadmap out of the current lockdown which is available at

Changes to the Council's services and opening days/times over the Christmas period can be found below.

The main council office building at Southfields is currently open to customers with essential enquiries on an appointment-only basis.

It will close at 1pm on Thursday December 24, 2020 (last appointment to see a Customer Services Advisor in the Customer Service Centre will be at 12:30pm) and remain closed until 8.30am on Monday January 4, 2021.

Christmas refuse and recycling collection dates

Public toilets opening times

Loughborough Market opening times

Please note: The Shopmobility service is currently suspended due to the coronavirus pandemic.

Contact Centre

The Council's Contact Centre arrangements are as follows:

  • Closed from 1pm Thursday December 24 to 8.30am Tuesday December 29
  • Open 8.30am to 1pm on Tuesday December 29, Wednesday December 30 and Thursday December 31 for emergency Housing and urgent Cleansing / Refuse enquiries only
  • Closed from 1pm Thursday December 31 to 8.30am Monday January 4, 2021

Cleansing, refuse and recycling issues 

  • Tel: 01509 634563

Emergency numbers

Over the Christmas period the following numbers can be used in an emergency outside of opening hours

  • Council Emergency 0333 2008811
  • Emergency Housing Repairs 01509 634666
  • Lifeline Service: 01509 643970
  • Homelessness: 01509 634567 and 0333 200 8811

Other services at the council offices

Jobcentre Plus will close for Christmas at 5pm on Wednesday December 23.

They will be open between 9am-5pm on Tuesday December 29, Wednesday December 30 and Thursday December 31, and then closed until 9am on Monday January 4, 2021.

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Last updated: Wed 23rd December, 2020 @ 15:13