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Corporate Strategy 2020-2024

On Sunday September 20 between 4.30-6.30am customers may experience online payment disruptions due to essential maintenance taking place. We apologise for any inconvenience caused.

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

The purpose of the corporate strategy is to set out our ambitions for the next four years (2020 - 2024) and what will be achieved during that time.

Themes

The Corporate Plan is broken down into three themes:

  • Pride in Charnwood - We take pride in our work and our borough and are ambitious for the future
  • Customer focused - We listen to our customers and are focused on delivering excellent services
  • Working together - We work together with pace and positivity as one council and in partnership with others

To find out more you can read and/or download a copy of the strategy below:

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