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ICT Strategy

On Sunday September 20 between 4.30-6.30am customers may experience online payment disruptions due to essential maintenance taking place. We apologise for any inconvenience caused.

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

The Ict Strategy 2016 - 2021 (PDF Document, 0.66 Mb) sets out the Council's approach to using and improving ICT for the next five years -  

In broad terms it seeks to;

  • Assess the Council's current ICT capabilities
  • Identify the principal business challenges that will be addressed using ICT solutions
  • Set out a roadmap for implementing the objectives the strategy

The Strategy was approved by Cabinet on 12th May 2016 and was developed with the three objectives in mind;

  1. Customer agenda - to enable customers to access the Council's services online and have their requirements fulfilled, where practical, through digital solutions
  2. Business agenda - to enable the Council services to make effective use and obtain the maximum benefit from the use of ICT
  3. Technical agenda - to provide a robust, reliable, effective and resilient infrastructure for the efficient delivery of ICT
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