We advise you to take out home contents insurance which will cover you against damage to your personal items, carpets, furniture and other contents and decorations, including fire and flood damage.

It also covers certain items stolen in a break-in and any accidental damage to your home which may need repairing, for example, if a pipe bursts we will carry out the repairs but not redecorate.

  • Tel: 01509 634666

Our home contents insurance scheme

You are free to find your own insurance but we can offer you a special household contents insurance scheme, only available to Charnwood Borough Council Customers, which you can pay at the same time as your rent. 

More information on the scheme can be found on the application form provided below:

Please return any completed forms to rent.control@charnwood.gov.uk or via post to Landlord Services, Charnwood Borough Council, Southfield Road, Loughborough, Leicestershire LE11 2TX

Home contents insurance scheme: levels of cover

There are two cover levels for you to decide from: STANDARD and ACCIDENTAL.

Most of your household goods and contents are insured when inside the home, including: bikes and computer equipment. They are covered against loss or damage caused by specific events such as theft, fire and flood.

Also insured are: lost or stolen keys, freezer contents, your own legal liability to the public, the cost of alternative accommodation and improvements you have made to your home such as fitted kitchens, bathrooms, wardrobes, laminate flooring, patio doors etc (but not greenhouses or conservatories).

You also have the option to add cover for personal belongings, hearing aids, wheelchairs or pedal cycles.

Making a claim

Please advise the customer that claims should be made direct to Crawfords on 0161 875 8988 or 03333 202357 to report the claim. There is no form to complete.

Claims not submitted within 60 days of the incident may be disallowed.

April 2024 offer

Starting on Monday April 1, 2024 the first five Charnwood Borough Council tenants to set up a policy or who have already purchased a policy will receive a FREE Amazon Echo Dot smart speaker.

Read the terms and conditions

Last updated: Tue 5th March, 2024 @ 10:24