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Charnwood Community Action

For the latest information on service changes, advice and support, please visit

Our offices are now closed to the public so we would encourage you to access services and information through this website.

The Council has launched Charnwood Community Action, in partnership with John Storer Charnwood. This campaign will help support, advise and guide and co-ordinate groups and people who are volunteering to help others in the borough during the coronavirus pandemic.

The Council will also be working with Leicestershire County Council on the co-ordinated efforts to help vulnerable residents in Leicestershire.

Need help and support?

We know there will be many people in our communities who need help and support during these times. If you or someone you know needs help while in self-isolation, let us know through the John Storer website or by calling 01509 631750 (people are encouraged to use the online services in the first instance to help with the high volume of calls).

Let us know if you need help and support

Please note that if you have received a letter from the NHS which identifies you as someone at risk and you do not have family or a support network to help you get food and medicine please go to the government website  or call 0800 0288327

Volunteer in your local community

Volunteers and voluntary groups already helping other people are encouraged to register with John Storer which can provide specific advice and guidance needed to ensure everyone’s safety.

Although everyone's efforts are appreciated, the Council would only encourage people to volunteer as long as they are fit to do so.

Register to be a volunteer

Protect yourself from scammers

Unfortunately during these unprecedented times, there is an increase of online and door-step scams.

There is lots of useful information and advice on the Action Fraud and Leicestershire Police websites on how to protect yourself against scammers but here are a few tips.

  • Be suspicious of all 'too good to be true' offers and deals. There are no guaranteed get-rich-quick schemes
  • Do not agree to offers/deals immediately. Insist on time to obtain independent/legal advice before making a decision
  • Do not hand over money or sign anything until you've checked the credentials of the company or individual
  • Never give banking or personal details to anyone youd do not know or trust
  • Always log on to a website directly rather than clicking links provided in an email or text message
  • Always get independent advice if an offer involvees money, time or commitment
  • Do not be embarrassed to report a scam

If you spot a scam or have been scammed, report it and get help. Contact Action Fraud on 0300 123 2040 or visit the Action Fraud website.

You can also contact the police (phone 101) if the suspect is known or still in the area.

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