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Charnwood Community Action

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

The Council has launched Charnwood Community Action, in partnership with John Storer Charnwood and other voluntary sector organisations in the borough. This campaign will help support, advise and guide and co-ordinate groups and people who are volunteering to help others in the borough during the coronavirus pandemic.

The Council will also be working with County Council on the co-ordinated efforts to help vulnerable residents in Leicestershire.

Need help and support?

If you or someone you know needs help while in self-isolation, let us know through the John Storer website or by calling 01509 631750 (people are encouraged to use the online services in the first instance to help with the high volume of calls).

Let us know if you need help and support

If you have received a letter from the NHS which identifies you as someone at risk and you do not have family or a support network to help you get food and medicine please go to the government website. Please be aware that the Government has announced that the last boxes of food and basic supplies will be sent out by July 31.

Volunteer in your local community

Volunteers and voluntary groups already helping other people are encouraged to register with John Storer which can provide specific advice and guidance needed to ensure everyone’s safety.

Although everyone's efforts are appreciated, the Council would only encourage people to volunteer as long as they are fit to do so.

Register to be a volunteer

Where can I find useful information?

We know these are worrying times for residents so we've collated a range of sources of information to help you on a variety of issues. Please note: These pages are being updated regularly so please keep coming back and checking them.

Food delivery services

Transport assistance

Pharmacy information

Supporting older residents

Mental Health support links


Wellbeing while staying at home

What's happening in my community?

Find out what's happening in your local community and other support groups which may be able to help.

Parish and Town Councils

Good Neighbourhood Schemes

Other community support groups

Welfare calls to residents in the borough

Over the past few weeks the Council has been making welfare checks by calling lifeline customers,  sheltered accommodation tenants  and tenants aged over 80 to see how they are and ask if they need any help or support.  We’re also contacting around 300 residents aged over 70, who have provided a contact telephone number on the electoral register to see how they are. 

Please note that when we carry out these welfare phone calls, we will never ask for your personal details or personal banking information.

If you think a call is not genuine put down your phone and do not answer any questions. If you want to check if the call is genuine you can call us on 01509 634666.

If you have concerns for someone who does not have any support networks, please let us know by referring them through to the Charnwood Community Action team.

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Last updated: Fri 31st July, 2020 @ 11:51