Lifeline 2

Please note: Due to the coronavirus pandemic, we are not carrying out demonstrations/installations but if you, or a family member or carer would like to self-install the equipment we can provide the equipment, a guide and telephone support. Please scroll to the bottom of the page for details and cost.

We are presently focussing our resources on ensuring we can provide a repair and emergency response service to all of our existing customers. We apologise for the inconvenience.

Supports independent living and provides peace of mind.

What is it?

  • monitoring/alert call emergency response 24 hours per day 7 days a week every week
  • on call warden 24 hours per day 7 days a week every week
  • a wearable pendant or wristband, alarm unit and key safe
  • gives increased independence, confidence and security in the comfort of your own home
  • managed by Charnwood Borough Council

Who qualifies for it?

There are no qualifying criterias for accessing the service. Regardless of your age or your circumstances, if you feel the Lifeline service is right for you, there is no reason why you can't use the service.

What does it cost?

Prices from Wednesday April 1, 2020. Prices are exclusive of VAT

Price Item Price per day
£30  one-off installation fee
£53.76 per quarter lifeline alarm and key safe

£0.60 pence per day

£8.06 per quarter fall detector - if required

£0.09 pence per day

£5.20 per quarter smoke detector - if required

£0.06 pence per day

The lifeline alarm charge can be reduced if you are eligible for a Home Safety Grant.

All you need to get started is a live landline telephone point and an electrical plug socket which we can use to power the Lifeline alarm unit. It does not affect your existing telephone or internet connection.

Watch the video below to find out how Lifeline helped Jack, 86 from Shepshed and his family: 

If you cannot see the video above, you can also view it on our YouTube page.

What is included?


  • Lifeline alarm unit – including all the cables and power supplies
  • Lifeline pendant – including a lanyard for wearing around your neck or wristband if preferred
  • Secure coded key safe – a secure coded box which holds a spare key to your property
  • 24 hour on call Warden – 365 days per year
  • 24 hour monitoring/alert call response 365 days per year

We encourage all our customers to allow us to fit a key safe to ensure quick access to the emergency services or one of our on-call wardens when needed.

Fall Detector

  • Fall Detector device
  • Can be worn on your wrist or as a pendant
  • Choice of two models
  • 24 hour on call warden 365 days per year
  • 24 hour monitoring/alert call response 365 days per year

You can read full product descriptions for the three detectors available. You can also read about our smoke detectors, which are also available.

How does it work? 

You are given a pendant to wear, usually round your neck, which you can activate if you need help for example if you have had a fall or are feeling unwell such as dizziness or short of breath or any severe chest pains.

Once an alarm is raised our local operators in Loughborough will call you to check if you are okay and see if you need any further assistance.  If you do not answer they will then get in touch with the named contact you give us or send a warden to your home to check that you are okay. If necessary our operators will notify the emergency services to ensure your safety.

A secure coded key safe is provided so that our warden or the emergency services can get into your home quickly if needed.

If you are more at risk of falling you can also ask to have one of our Fall Detectors. These devices provide extra confidence and peace of mind as it can detect if you were upright before and have suddenly fallen and are lying on the floor and are unable to get back up.

If you are unable to press the alarm and don’t go back to an upright position it can be set to automatically send an alarm to our local operators in Loughborough. 

How do I get it?

At present, we are unable to arrange for a free no obligation demonstration in your home.

We are currently offering self-installations. The customer can hire the equipment at a cost of £15 (instead of the £30) and is ideal if a family member or Carer is available to install it for the customer. An instruction guide is supplied alongside the equipment and assistance and support is available by telephone.

We can also supply a GSM Lifeline for customers who do not have a landline at a cost of £74.88 per quarter exclusive of VAT.

If you have any more queries regarding this service, please contact the Charnwood Lifeline team on 01509 643970 or email .

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Last updated: Wed 7th April, 2021 @ 15:54