The community and member grants scheme assists community and voluntary groups in providing community development opportunities.
We will strive to ensure our customers are satisfied with the services we provide.
We will | Measure |
---|---|
Provide a prompt service | Satisfaction rating where customers rate us positively against this standard |
Ensure staff are fully trained and knowledgeable about our services | Satisfaction rating where customers rate us positively against this standard |
Provide a friendly and efficient service to all customers | Satisfaction rating where customers rate us positively against this standard |
Provide useful and relevant information where appropriate | Satisfaction rating where customers rate us positively against this standard |
Where possible and appropriate resolve the problem to your satisfaction | Satisfaction rating where customers rate us positively against this standard |
Community grants
In addition to the standards in the customer charter you can also expect us to deliver the following:
When you | We will | Within (timescale) |
---|---|---|
Submit a valid application |
Acknowledge receipt of your application and notify you of the expected decision date |
Five working days |
Expect decision | Inform you of Cabinets decision |
Within 10 working days of the Cabinet meeting |
Member Grants
In addition to the standards in the customer charter you can also expect us to deliver the following:
When you | We will | Within (timescale) |
---|---|---|
Submit a valid application |
Acknowledge receipt of your application and notify you of the expected decision date. |
Five working days |
Expect decision | Inform you of Councilor’s decision | Within 28 working days |
Last updated: Tue 1st November, 2022 @ 16:34