The community and member grants scheme assists community and voluntary groups in providing community development opportunities. 

We will strive to ensure our customers are satisfied with the services we provide.

We will Measure
Provide a prompt service Satisfaction rating where customers rate us positively against this standard
Ensure staff are fully trained and knowledgeable about our services Satisfaction rating where customers rate us positively against this standard
Provide a friendly and efficient service to all customers Satisfaction rating where customers rate us positively against this standard
Provide useful and relevant information where appropriate Satisfaction rating where customers rate us positively against this standard
Where possible and appropriate resolve the problem to your satisfaction Satisfaction rating where customers rate us positively against this standard

Community grants

In addition to the standards in the customer charter you can also expect us to deliver the following:

When you We will Within (timescale)

Submit a valid application

Acknowledge receipt of your application and notify you of the expected decision date

Five working days
Expect decision Inform you of Cabinets decision

Within 10 working days of the Cabinet meeting

Member Grants

In addition to the standards in the customer charter you can also expect us to deliver the following:

When you We will Within (timescale)

Submit a valid application

Acknowledge receipt of your application and notify you of the expected decision date.

Five working days
Expect decision Inform you of Councilor’s decision Within 28 working days

Last updated: Tue 1st November, 2022 @ 16:34