Please take a few moments to complete this questionnaire and help us imporve the service we provide. 1. In which capacity do you use the Building Control Service? - select - Architect Builder/Developer Homeowner Other (please Specify in box below) 2. What were your first impressions of the Building Control Service? - select - Very good Good Satisfactory Poor 3. Please rate the following Services Advice/guidance given *: Very good Good Satisfactory Poor Availability of staff *: Very Good Good Satisfactory Poor Attitude of staff *: Very Good Good Satisfactory Poor Guidance Notes *: Very Good Good Satisfactory Poor Letters clear and easily understood *: Very Good Good Satisfactory Poor Speed of response to site inspection requests *: Very Good Good Satisfactory Poor Telephones answered and calls returned *: Very Good Good Satisfactory Poor Quality of the service *: Very Good Good Satisfactory Poor Speed of plans examination *: Very Good Good Satisfactory Poor Website where used *: Very Good Good Satisfactory Poor 4. What aspect of the service did you find good? *: 5. What aspect of the service do you feel could be improved? (Please be specific and constructive): Your details If you would like to be contacted to discuss any of your comments or experiences regards our services please provide contact details. Name: Address: E-mail: Application Number (if specific to a particular site): Equal Opportunities The information provided will be treated in the strictest confidence and will only be used to monitor take up of services and ensure that no particular individual or group of people are discriminated against in the provision of services or employment opportunities. This monitoring information could be passed onto other services of the Council, who need to use it for the same purpose. Any answer you give will not affect the service you are receiving from the Council. Thank you for your assistance 2. What is your age? 3. Are you disabled or do you have a long term limiting illness or condition? - select - Yes No Prefer not to say 4. How do you describe your ethnic origin? Please select from the options provided below White: - select - British Irish Other white background - please specify below Black or Black British: - select - Caribbean African Other black background - please specify below Multiple Heritage: - select - Asain and White Black African and White Black Caribbean and White Other multiple heritage - plase specify Asian or Asian British: - select - Indian Pakistani Bangladeshi Other Asian background - please specify Chinese: - select - Chinese Gypsy or Traveller: - select - Gypsy/Roma Irish Traveller Other gypsy or traveeler background (please specify below) Perfer not to specify ethnic origin If you need to provide more detail for your selection above please do so in the box below: 4. If you are from one of the following EU accession Countries please select it from the dropdown list: - select - Bulgaria Estonia Latvia Poland Slovakia Czech Repulic Hungary Lithuania Romania Slovenia Prefer not to say 5. What is your religion/belief (if any)? - select - Buddhism Hinduism Islam Sikhism Christianity Humanism Judaism Other - please specify below None Prefer not to Say If you need to provide more detail for your selection above please do so in the box below: Thank you for completing this form. The information provided will help us to improve our services to you and others in Charnwood. Did you find this information helpful?