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On Sunday September 20 between 4.30-6.30am customers may experience online payment disruptions due to essential maintenance taking place. We apologise for any inconvenience caused.

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

What is the definition of litter?

Street litter is often made of plastics, which take hundreds of years to biodegrade and can be harmful to birds and animals. Litter can be as small as a sweet wrapper, piece of chewing gum or cigarette end. 

Dropped litter spoils the area and can end up in our storm drains, ditches, and streams. Storm water run-off carries large quantities of street litter to streams, rivers and lakes.

Our street management team is responsible for reducing environmental crimes including enforcement of the correct disposal of litter.

Grades of cleanliness

The graded standards shown below are used to monitor the cleanliness of areas. These are put into two categories; litter and refuse, and detritus (mud, soil, grit etc):

Litter and Refuse
Grade a No Litter or Refuse Grade B Pre Free Grade C Wide Did Grade D Heavily Affected by Litter

Grade A: No litter or refuse

Grade B: Mostly free of litter and refuse

Grade C: General spread of litter/refuse with a little build-up

Grade D: Heavily affected by litter and/or refuse with significant build-up

Litter and refuse in a soft surface setting
Grade a Soft No Litter or Refuse Grade B Soft Pre Free Grade C Soft Wide Dis Grade D Soft Heavily Affected

Grade A: No Litter or Refuse

Grade B: Mostly free of litter and refuse apart from some small items

Grade C: General spread of litter/refuse with a little build up

Grade D: Heavily affected by litter and/or refuse with significant build-up

Grade a Detritus Free Grade B Detritus Pre Free Grade C Wide Dis Detritus Grade D Heavily Aff Detritus

Grade A: No detritus

Grade B: Mostly free except for some light scattering

Grade C: General spread of detritus with a little build-up

Grade D: Heavily affected by detritus with significant build-up

Our waste contractor have teams of litter pickers cleaning the borough on a daily basis, however, if you find that a street or green space under our responsibility is not cleaned to the standards set out above, please use the following link to report it:

Please note: We will only come out to clear up a site if it is on public land and falls into a grade C or grade D category as set out in the table above.

Report litter

You can report litter by using the online form below:

Report litter

The Street Management team can issue a fixed penalty notice if an officer witnesses a person depositing litter. 

Fixed penalty notices

It is an offence to drop, throw, or deposit and leave litter anywhere. This offence includes dropping litter in water such as rivers, streams and lakes. If you are caught committing the offence of dropping litter in the borough, you may face prosecution and a fine of £150.

It is also an offence to throw litter out of a car, since April 1st 2018 if you or anyone in your vehicle throws litter out of the vehicle, the driver will be held responsible and fined £150. 

If you pay your fine within 14 days of the offence the matter will be closed and you will have discharged your liability. If you pay within ten days the penalty will be discounted to £75 for early payment. If the fixed penalty is refused or not paid then court proceedings will begin and you could be fined up to £2,500.

For littering from a vehicle, if you pay your fine within 28 days of the offence the matter will be closed and you will have discharged your liability.  If you pay within 14 days the penalty will be discounted to £75 for early payment.  If the fixed penalty is not paid within the 28 day period then it will double in cost to £300.

Fixed penalty notices can also be used for other environmental crimes and anti-social behaviour.

If you want to appeal the fixed penalty notice you should write to:

Street Management, Charnwood Borough Council, Southfield Road, Loughborough, Leicestershire, LE11 2TR.

or email

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