The purpose of the right to reply is to enable you to give an explanation of subsequent actions that have been taken to make the required improvements as detailed in the inspection letter, or to explain mitigation for the circumstances at the time of inspection.

You should send your completed form, letter or email to Charnwood Borough Council, Food Hygiene and Safety, Southfields, Southfield Road, Loughborough, LE11 2TX or email it to

It is not for making complaints or for criticising the scheme or food safety officer. If you wish to use this Right to Reply please use the printable form and return it to the Environmental Health Officer who undertook your inspection.

your comments will be reviewed by the Environmental Health Officer before being published online. There will be a statement that will highlight that the accuracy of your comments has not been verifified by local authority officers.

What is the purpose of the ‘right to reply’?

This lets you explain to your customers any actions you have taken to improve hygiene standards at your premises since your inspection or to say if there were unusual circumstances at the time of the inspection that might have affected your rating.

It is not an opportunity to complain or criticise the food hygiene rating scheme or your food safety officer.

What should I do if I want to use my ‘right to reply’?

You should send your comments in writing to the food safety officer that undertook the inspection of your premises - you will be given the contact details for the officer when you are notified about your rating.

You can do this by completing a standard form or you can send a letter or an email.

How long do I have to submit my comments?

There is no deadline for this so you can submit your ‘right to reply’ at any time up until your next inspection when you will get a new food hygiene rating.

What happens next?

Your local authority may edit your comments in order to remove any offensive, defamatory, clearly inaccurate or irrelevant remarks. Other than that, what you say in your ‘right to reply’ will then be published online together with your hygiene rating at The ‘right to reply’ will remain on the website until you are given a new rating.

Last updated: Tue 31st July, 2018 @ 09:22