Please note: In the coming weeks, residents of Charnwood may receive texts and/or emails from Charnwood Borough Council with overdue payment reminders and promotion of the e-billing and Direct Debit services. All messages will have logos visible and sender id’s of Charnwood Borough Council on them, but if you are concerned that any correspondence is fake and not from us, please contact us on 03456 091258 (calls charged at local rates) or email

We collect Council Tax from residents across the borough on behalf of Charnwood Borough Council, Leicestershire County Council, Leicestershire Fire and Rescue Service and Leicestershire Police, as well as local town and parish councils.

For a payment schedule, check your bill which is issued in March each year. If you have signed up to an online account, your payment schedule can be found there.

Contact details

If you need to get in touch with us, the telephone number is 03456 091258 (calls charged at local rates) and the email address is

Opening hours

Monday - Thursday: 8.30am - 5pm
Friday: 8.30am - 4.30pm

Coronavirus support

If you are concerned about paying your bills, there are options around paying your council tax. Some people may also be eligible for support. 

Please contact us as soon as possible. We will be as flexible as we can and we are aware that many people have concerns at the moment due to the coronavirus pandemic.

Stay updated

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Last updated: Tue 6th September, 2022 @ 11:56