The Data Protection Act sets out how your personal information should be used by organisations, including Charnwood Borough Council.

As a local authority we collect, hold and process a considerable amount of information, including personal data about our customers and our residents. We have a duty to ensure that the information about you which we collect and use is done so proportionately, correctly and safely.

For more information about the Act, you can view our Data Protection Policy.

How long do we keep your personal data?

We will only hold your personal information for as long as necessary for business purposes or if we are required to keep it by law.

Information about our retention schedule and how long we keep your data for is available in our Retention Schedule. 

How to make a complaint about how your information is being used

If you are unhappy with the way your personal information is being used by the Council, please contact the data protection officer at:

Report a Data Breach


Post: Data Protection and Information Security Officer, Customer Experience Team, Charnwood Borough Council, Southfield Road, Loughborough, Leicestershire, LE11 2TU

If you are not happy with our response, you can refer the matter to the Information Commissioner’s Office (ICO). You can do this by emailing or visiting their website. The ICO is the UK's independent authority which regulates Data Protection and Information laws.

Privacy Information

We are committed to maintaining the privacy, security, trust and confidence of all our partners, clients and customers when you use our services. Our Privacy Notice explains how we use information about you and how we protect your privacy.

Visit our Privacy Notice webpage

Last updated: Mon 13th November, 2023 @ 09:38