We offer a great value garden waste service to residents.
For an annual fee we will issue you with a 240-litre brown wheelie bin and empty it every fortnight (apart from a two-week period over Christmas).
The year-round service is easy to join and costs £50 a year if you pay by Direct Debit, and £55 per annum if you pay by other method. Details further down the webpage.
Please note: Bins should be presented before 6am on collection days at your property boundary – this is where your property meets the pavement. There are some exceptions for assisted collections when our waste partners Serco have permission to go onto the property to collect the bins.
How it works
Please leave your brown bin at the edge of your property next to the road before 6am on your collection day (and no earlier than 6pm the day before). Bins will be emptied and returned to the edge of your property.
Any brown garden waste bins which are left out for emptying but do not have a valid subscription will not be serviced, and may be removed by our contractor.
Please be aware that the bin delivery may take up to 20 working days.
Please use the form below to register for the garden waste service.
New customers - apply for the garden waste service
Please note: Customers making online card payments may be asked to verify the payment by their bank, either by a verification code sent to you via text or a request to verify the transaction by logging into your online/mobile banking app. More information.
Removal of stickers
Customers of the garden waste service are no longer sent stickers to place on their brown bins.
Using new in-cab technology, refuse crews can now view which households have subscribed to the service by using electronic records. The in-cab system will display which properties have paid for the service and how many bins have been paid for. They will then be emptied.
Therefore, there is no longer a need for stickers which is more environmentally friendly as there is no need to print and then dispose of approximately 36,000 stickers a year. It will also make a saving for the Council which can be reinvested in services.
If you already have a garden waste bin and have received an invoice to renew your garden waste subscription, please use the form below.
Existing customers - renew your garden waste subscription
Existing customers - ordering more bins
If you already have a garden waste bin but need to add more bins to your subscription, please call 01509 634563.
Check my bin collection day
Use the form below to check when your garden waste, recycling and refuse bins will be collected throughout the year. Simply enter your postcode and find your address.
What happens when I move home?
Use this form to tell us if your address has changed, we can then update your information on our system.
Cancelling your subscription
If you would like to cancel an existing subscription to the garden waste service, please use the form below. You can also use this form if you have more than one subscription and would like to reduce your number of bins.
Cancel and/or reduce your subscription
Order a bin for a property
Please only use this form if your existing bin has gone missing or you need a bin for a new build property that is now occupied.
Report a damaged bin
Report an undelivered bin
If you have ordered a bin and it has not arrived within the specified number of working days, please report it via the form below:
Please note: Garden waste bins will be delivered within 20 working days. Recycling and refuse bins will be delivered within 14 working days.
Report a missed collection
Unfortunately, on some occasions items may not be collected.
This could be for a number of reasons. Before reporting missed items to us please check your collection day, and whether or not your items are included in the categories below.
Your items may have been missed for one of the following reasons. The council will not return for items where:
- The item was too heavy
- The item was contaminated
- Our crew could not access the items
- The items were not out on time (by 6am)
If your items were missed, and it wasn't due to one of the reasons above, you can let us know by using the online form below.
Please do not report a missed collection until after 5pm on the day of collection. This will give our contractor time to complete all of their routes.
Report a bin left on the street
If a bin has been left out on the street for more than 24 hours after collection, you can report it via the form below. Please note: We need to know the specific address so a case can be raised and an investigation can take place or a letter issued to advise the property about the Council’s requirements for waste collection.
Report a bin left on the street
Other refuse and recycling enquires
If your enquiry is not covered by the above, use the form below:
Refuse and recycling general enquiries
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Please can residents leave their brown bins out for collection, even if they haven’t been emptied on their designated day. Our bin crews will be working on Saturday to ensure that the full service is provided to our customers.
Last updated: Mon 17th April, 2023 @ 09:39