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Council leaseholders

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

Our leaseholders' team provides services for residents who have bought their home from us under the right-to-buy scheme, or who have a long lease.

The leaseholders' handbook explains your rights and responsibilities as a leaseholder, describing our responsibilities to you as the landlord.

Leaseholders' forum

A leaseholders' forum is held annually in October at the council offices in Loughborough. The forum is an opportunity to discuss changes in services and any up and coming projects.

The meetings are open to all leaseholders and you are all welcome to attend. If you want to see a particular topic discussed please contact the Customer Engagement Team on 01509 634955 or email

The Leasehold Officer, can help with all leasehold enquiries so please do not hesitate to contact her on 01509 634830 or 01509 634575 or email

You can read the minutes from past leaseholder forum meetings.

Open surgeries

The open surgeries have now been increased due to popular demand. The surgeries are held at different times to allow as many leaseholders as possible to attend.

The surgeries are a fantastic opportunity for leaseholders to come along to receive and share relevant information and ask questions about leasehold issues.

For more information on council leaseholders

If any leaseholders gas advice, please email

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