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Council tenant engagement

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

We would like to understand the housing issues that are important to you and your neighbourhood.

Customer engagement gives you the opportunity to influence the services that we offer and gives you the chance to make a real difference. 

Getting involved brings lots of rewards. You can meet new people, learn new skills and directly change how services are provided to improve homes and communities.

There are various events involving tenants that take place throughout the year.

How to get involved

We aim to offer you a range of ways to have a say in how services are delivered and to influence how the quality of services is improved.

We will support you in any involvement opportunities and will reimburse any expenses such as bus fares or child care. We can also offer a translator service for meetings and assistance with transport for tenants with disabilities.

The menu of involvement leaflet below provides plenty of information about events, groups and forums that run throughout the year:

Where can I find out more?

To find out more about the opportunities on offer click the links in the navigation on the right of this page.

If you would like more information on getting involved, or have any ideas on other ways we could involve our tenants in improving and delivering our services, please contact the Customer Engagement team on 01509 634955 or email

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