Our repairs and investment service provides day to day repairs for your property as well as planned maintenance, major improvement works and adaptations for tenants with a disability.
Recharges for repairs
Under the terms of the tenancy agreement it is the tenant's responsibility to maintain their property in reasonable order. This includes reporting repairs and not causing damage to the property.
Damage to properties which is not considered to be fair wear and tear, will be photographed and a bill covering the cost of work and an administration fee will be sent to the tenants, or former tenants, of the property.
Tenants who fail to pay the cost of the recharges could find themselves with a County Court Judgement to recover the debt outstanding which could prevent them from accessing credit from other providers in future.
The right of repair for tenants
Tenants have the right for repairs to be carried out as quickly as possible. Once you report the repair work we will give you notice telling you what work we will carry out, who will carry out the work and when the work will be completed.
Depending on the type of repair work required you may qualify for compensation should we fail to carry out the work.
If we fail to carry out our responsibilities of repair under this Agreement then you may be able to take legal action against us. If this happens you should get some legal advice or contact the Citizens' Advice Bureau.
Repairs during the 'Right to Buy' process
Once we have assessed your application to buy your council property and written to you to say that you are entitled to purchase your property, we will only carry out limited repair work to the property.
We will make sure that the gas and electric supplies are safe, repair heating breakdowns and plumbing leaks, and keep the property weather and water tight.
The property will be removed from any of our improvement programmes.
Emergency out of hours telephone service
If you have a housing repair or gas emergency outside of Council opening hours* please call 0333 200 8811
This number is a local rate number meaning you will only be charged for a local call.
*The council's normal office hours are Monday to Thursday 8.30am to 5.00 pm and Friday 8.30am to 4.30pm.
More advice and information on repairs and maintenance
- Our Decent Homes scheme.
- Gas service and repairs
- Home Repair Guide (PDF Document, 12.9 Mb).
- Tenant responsibilities for repair and maintenance
- Leaseholder responsibilities for repair and maintenance
- Condensation Advice (PDF Document, 1.21 Mb)
Last updated: Tue 4th December, 2018 @ 09:10