This webpage includes the Christmas and New Year opening hours for Charnwood Borough Council and community hubs and groups based in the borough who have been in touch with us to share their details.

Charnwood Borough Council

The Council's Contact Centre arrangements are as follows:

  • Closed from 1pm Friday December 23 until 9am on Wednesday December 28
  • Open 9am to 1pm on Wednesday December 28, Thursday December 29 and Friday December 30 for emergency homelessness and urgent repairs enquiries only
  • Closed from 1pm Friday December 30 until 9am Tuesday January 3, 2023

More information including waste collections

Help and advice

Citizens Advice Charnwood

  • Advice/Household Support Fund Applications
  • General Advice: 01509 649605
  • Debt/Household Support Fund: 01509 221228
  • Closed from 3pm on Thursday December 22, 2022. Re-opening on Tuesday January, 2023.

Clockwise Credit Union

  • Closed weekends and December 26 and 27, 2022 and January 2 and 3, 2023
  • Phone lines open December 28-30, 2022 from 9.30am – 4pm
  • Telephone: 03301 755792

Leicestershire County Council

First Contact Plus

Community Recovery Team

  • Closed weekends and December 26 and 27, 2022 and Monday January 2, 2023

Loughborough Job Centre Plus

  • Office and phone line closed from Monday December 26 to Wednesday December 28, 2022 and Monday January 2, 2023. (Phone line for missing/urgent payments only on December 28, 2022)
  • Office and phone lines opened Thursday December 29 and Friday December 30, 2022
  • Normal opening hours from Tuesday January, 2023
  • Contact number 0800 169 0190

Age UK Leicestershire & Rutland

  • Both closed on Friday December 23, 2022 and will be reopening on Tuesday January 3, 2023.
  • Tel: 0116 299 2233 or email enquiries@ageukleics.org.uk

Charnwood Men & Women in Sheds

Age Concern Syston

  • Syston Methodist Church Centre, High Street, Syston, Leicestershire, LE7 1GP
  • Closed from 12.30pm on Wednesday December 21, 2022 until 9am on Tuesday January 3, 2023

Living Without Abuse

  • Support for anyone experiencing domestic abuse.
  • Contact details: initial contact is via the local helpline 0808 80 200 28
  • The Helpline is available 7 days a week, including bank holidays; LWA staff are available during office hours with some out of hours cover. The Helpline will provide initial support and then refer into LWA at the appropriate time.

The Bridge East Midlands

  • Triage signposting for crisis food and housing
  • Contact details: 01509 260500 hello@thebridge-eastmidlands.org.uk
  • Opening times or closed and reopening times: Monday December 26 to Wednesday December 28, 2022 – CLOSED. Thursday December 29 and Friday December 30 – Phonelines open 10am to 4pm. Monday January 2, 2023 – CLOSED (Bank Holiday). Tuesday 3rd January – Back to Normal Hours

The British Red Cross

  • The opening hours for the British Red Cross support line 0808 196 3651 are as follows:
  • Friday December 23, 2022 - 10am to 5pm. Closed from Saturday December 24 to Tuesday December 27, 2022. Open December 28, 29 and 30 - 10am to 5pm each day. Closed - Saturday December 31(New Year's Eve). Closed Sunday January 1 and Monday January 2, 2023. Reopen from Tuesday January 3, 2023 - 10am to 5pm.

Mental Health Support

If you require urgent help:

Call 999 or go to A&E if:

  • Someone's life is at risk
  • You do not feel able to to keep yourself, somebody else safe

Call NHS 111 or ask for a GP appointment if:

  • You need help for your mental health, but it is not an emergency
  • You are struggling to cope

Call Central Access Point on 0808 800 3302 for urgent NHS mental health support.

Leicestershire Outreach Community support

information available at www.leicspart.nhs.uk/services

The Wellbeing Centre

  • Activities finish Friday December 16, 2022 and reopen on Tuesday 3 January 3, 2023.
  • The Crisis Café will be closed on Monday 26 December 26, 2022 and Monday January 2, 2023 but will be open on Friday December 30, 2022 from 5-10.30pm 
  • Visit the website at www.thewellbeingcafe.org

MADS (Mental, anxiety, depression support group)

  • Syston and district closes Thursday December 15, 2022 and opens again on Wednesday January 4, 2023.

The Drop In at the Falcon Centre Pinfold Gate, Loughborough

Food Banks and Social Supermarkets

Your Store (social supermarket) at John Storer House, Wards End, Loughborough

  • Closed Sunday December 25 to Tuesday December 27, 2022
  • Open Wednesday December 28 to Friday December 30, 2022
  • Closed Sunday January 1 and Monday January 2, 2023 - opening Tuesday January 3, 2023

Your Store Mountsorrel at the Mountsorrel Memorial Hall

  • Open Wednesday December 21 and Thursday December 29, 2022 from 11am-1pm

Your Store Shelthorpe at The Good Shepherd Church Park Road Loughborough

  • Open Saturday 17th Dec 11.00 -12.00pm and reopens Saturday 7th Jan

Hub Café Leicester South Food Bank, High Street, Syston, LE7 1GP

Birstall Coffee Shop & Warm Space

  • Wanlip Lane, Birstall
  • Closed December 24, 2022 until 3 January 3, 2023
  • Contact Julie Tinley via mobile 07768132036 or email Julietinley@yahoo.com

Fearon Hall

  • Rectory Road, Loughborough
  • Contact details: 01509 230 629 or email
  • Cafe and community space last day of opening Tuesday December 20
  • Good Grub Social Club Christmas Dinner - 12pm on Wednesday December 21 (bookings only)  
  • Food Waste Supermarket - Friday December 23, 12pm until 2pm
  • Pop up good food doing good store - Friday December 23, 12-2pm and Tuesday January 3, 2023, 12-2pm
  • Food Waste Supermarket - Tuesday January 3, 2023, 12-2pm   
  • Fearon Hall Café & Community reopen for the New Year from Wednesday January 4, 9am-3pm

The Drop In at the Falcon Centre

Community Facilities including Warm Hubs

Please visit www.warmwelcome.uk to find venues across Charnwood.

Birstall Coffee Shop & Warm Space

  • Wanlip Lane, Birstall
  • Closed 24 December until 3 January
  • Contact Julie Tinley 07768132036 Julietinley@yahoo.com

Sacred Heart Warm Hub

  • 203 Park Road, Loughborough, LE11 2HJ
  • Closed between December 23, 2022 and January 3, 2023
  • Open every Tuesday 10.00 – 2.00pm Join us for Hot drinks, snacks and soup and a roll, games and good company.

John Storer House Community Centre & Your Store

  • Wards End, Loughborough
  • Will be closed: Sunday 25th December 25 to Tuesday December 27 (Open December 28-30, 2022)
  • Sunday January 1 and Monday January 2, 2023

Fearon Hall

  • Community space and cafe
  • Contact details: 01509 230 629 or email 
  • Fearon Hall café & Community space last day of opening Tuesday December 20 and reopens for the New Year Wednesday January 4, 2023 - 9am – 3pm

Gorse Covert Community Centre

The Arc Community Centre in Shelthorpe

  • Molly’s Gift Holiday playscheme in December 19-22, 2022 (10-2pm)
  • Pop up Play on December 23, 2022 (10-11.30am)
  • Centre closes 12pm on December 23, 2022 until January 3, 2023
  • Website: www.thearccommunityhub.org.uk

Loughborough United Reform Church

  • Address: Frederick Street, LE11 3BH
  • Warm rooms:  Every Wednesday and Friday in the Upper Hall from 10am to 3pm.
  • Soup kitchen: Every Sunday at 6pm from January 8, 2023
  • Community centre office will close on Thursday December 22, 2022 and will re-open on Tuesday January 3, 2023

Other Services/Organisations

Charnwood Stroke Club

  • United Reformed Church, Frederick Street, Loughborough
  • Social Club
  • Contact: simon.watt5@outlook.com
  • Closed until 10am Wednesday January 11, 2023, and open every Wednesday from then on.

Spectrum Sensory Sports

  • Thurmaston and other locations
  • Open as normal Tuesday December 21 until 3 January 3, 2023.
  • There will also be some spontaneous classes coming up to and a disco that we currently planning
  • Email: spectrumsensorysportsuk@gmail.com

Steps Conductive Education Centre in Shepshed

  • Family Support for children with motor delays
  • Telephone: 01509 506978
  • Email: Info@stepscentre.org.uk
  • Closed from 3pm on Wednesday December 14, 2022
  • Opening from Monday January 9, 2023 at 9.30am

Shepshed Toy Library

  • Shepshed Iveshead campus, Forest St, Shepshed, Loughborough LE12 9DB
  • Education and early learning
  • Email:
  • Opening times or closed and reopening times: closed until January 4, 2023.

Rectory Wildlife Garden

  • Community Garden
  • Next to All Saints Parish Church and Fearon Hall
  • Open every day, closes at dusk
  • Email: rectorygarden@outlook.com      

Loughborough BID

  • Available for enquiries via email and social media throughout the Xmas Period
  • Lisa Brown, BID Manager lisa@loveloughborough.co.uk
  • Opening times or closed and reopening times: Closed December 25-27, 2022 and January 1-3, 2023.

Nanpantan Nursery school

Thurmaston Parish Council

Will be closed from lunch time December 22, 2022 until 9am on Tuesday January 3, 2023.

Last updated: Fri 6th January, 2023 @ 10:53