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We are aware that some documents on recent planning applications are not showing at the moment. We're working on a fix and will resolve the issue as soon as possible. Apologies for any inconvenience.

Environmental protection

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Our environmental protection team is responsible for monitoring air quality, investigating nuisance noise, smoke, dust, odours and other pollution, controlling pollution from industrial processes and dealing with contaminated land.

Working closely with our customers we have set ourselves some service objectives which we monitor on an ongoing basis. We use customer surveys to measure ourselves against these objectives and to inform how to seek to improve the service.

We do not offer a 24-hour service to react to complaints. Please contact us on 01509 634567 to make a complaint outside office hours. These calls are recorded by our contact centre and will be referred through to us on the next working day.


Leaflets and factsheets

We have a range of factsheets covering the most common type of enquiry we receive as well as further advice on how to maintain a good relationship with your neighbours. We also have an example letter that can be tailored for personal use.

 These documents are available upon request or from our council office reception area.


Useful information on environmental health

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