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Our pest control service

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

Our pest control team are currently only taking on new service requests for rats or mice within properties.

Please complete the online form to request our service.

Requests for rats in your garden is a service that we are unlikely to provide in the near future as we concentrate our resources at this time on the internal service requests within properties. For rats in gardens you are advised to undertake the following steps to try and deal with the problem and then check our website if the problem still exists in 2-4 weeks time.

Please read the guidance below and then use the link to find the form for the service.

Treatment of rats in gardens

Before we carry out any treatment, you must have completed the following tasks in your garden: 

Remove all food and water supplies:

  • Store all waste products, in particular food waste, in lidded containers.
  • Store all animal food in rodent proof containers.
  • Don’t leave food on the ground for birds and be aware that using high level bird tables / feeders will not prevent an infestation occurring as these can still be accessed by rodents and spillages from the feeders will result in food at ground level. We would advise that if you have an infestation you should completely stop feeding the birds and if you wish to start feeding again do so in small quantities only when the infestation has been cleared.
  • Do not leave food and water out for pets unattended.
  • Immediately clear away any spillages of food such as bird / rabbit food.
  • Immediately clear away any animal faeces / droppings. These act as a food source for rats.

Removal of shelter:

  • Keep vegetation such as bushes and grass trim to reduce possible areas for harbourage.Do not store old furniture such as beds and carpets in the garden as these provide ideal harbourage.Do not compost garden or other waste on your garden. Always use a compost bin. Consider its location and its base especially once it has been emptied.

  • Secure heavy gauge wire mesh, with gaps no larger than 10mm, to the base of compost bins to prevent rats gaining access into the bins from below and make sure lids on compost bins are tightly fitted at all times.
  • Prevent harbourage beneath decking by sealing any gaps which would allow rodents access beneath them and, where possible, erect the decking on hard standing.
  • Repair any holes in buildings, such as garden sheds, to prevent access to rodents and make sure doors are a good fit with no gaps.
  • Keep gardens tidy by removing any items not in use such as disused hutches and cages.
  • Remove over hanging branches from trees touching the roof to prevent rats/mice getting into the loft space.

Rats

For all other pests we would advise to either consider employing a private pest control company to carry out a treatment or try and treat yourself using traps or poison which is available over the counter, (please follow the instructions on the product labels if you use over-the-counter poisons).

There is information on our website or you could visit the British Pest Control Association (BPCA) website.

Professional membership of either the BPCA or the National Pest Technicians Association (NPTA) are advised for you to look out for when looking at obtaining a private contractor.

If you rent your property we suggest you speak to your landlord/housing association for any assistance they may be able to give.

Our Pest Control Officers are fully qualified and experienced officers.

Our service regularly receives over 90% of customers reporting that the service is good or excellent for reliability and overall satisfaction.

We offer a high quality, effective and comprehensive treatment for rats, mice and some insects; such as wasps and fleas. Find out about the treatment services that we offer and if there is a charge by clicking on the links below:

We do not provide a pest control treatment for the following pests;

  • bees, cable bug, carpet beetle, cluster flies, earwigs, foxes, garden ants, mink, moles, pigeon, rabbits, woodlice, squirrels.

Although we do offer a service to treat wasp nests, we do not treat bees as they are a beneficial insect. If you are unsure if you have a problem with bees or wasps please click on the link for a guide on identifying these insects.

We currently do not offer a service to treat squirrels. If you are a Council tenant and currently have an issue with squirrels within your home then please contact Tenancy Services to discuss this further.

Customer feedback

Feedback from our customers is essential for assessing the quality of this service and provides useful indicators of successes or shortcomings in service delivery.

Our customers currently report that 100% consider the service to be either satisfactory, good or excellent. We invite comments on the quality of service provided through our pest control customer satisfaction survey. If you wish to discuss or comment on our service please do not hesitate to contact us on:

  • Tel: 01509 634 628
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Last updated: Thu 9th July, 2020 @ 08:31