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Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

Our pest control team are currently only taking on new service requests for rats or mice within properties.

Please complete the online form to request our service.

Requests for rats in your garden is a service that we are unlikely to provide in the near future as we concentrate our resources at this time on the internal service requests within properties. For rats in gardens you are advised to undertake the following steps to try and deal with the problem and then check our website if the problem still exists in 2 – 4 weeks time.

 Please read the guidance below before completing the forms.

Treatment of rats in gardens

Please note that before we carry out any treatment, you must have completed the following tasks in your garden: 

Remove all food and water supplies:

  • Store all waste products, in particular food waste, in lidded containers.
  • Store all animal food in rodent proof containers.
  • Don’t leave food on the ground for birds and be aware that using high level bird tables / feeders will not prevent an infestation occurring as these can still be accessed by rodents and spillages from the feeders will result in food at ground level. We would advise that if you have an infestation you should completely stop feeding the birds and if you wish to start feeding again do so in small quantities only when the infestation has been cleared.
  • Do not leave food and water out for pets unattended.
  • Immediately clear away any spillages of food such as bird / rabbit food.
  • Immediately clear away any animal faeces / droppings. These act as a food source for rats.

Removal of shelter:

  • Keep vegetation such as bushes and grass trim to reduce possible areas for harbourage.Do not store old furniture such as beds and carpets in the garden as these provide ideal harbourage.Do not compost garden or other waste on your garden. Always use a compost bin. Consider its location and its base especially once it has been emptied.

  • Secure heavy gauge wire mesh, with gaps no larger than 10mm, to the base of compost bins to prevent rats gaining access into the bins from below and make sure lids on compost bins are tightly fitted at all times.
  • Prevent harbourage beneath decking by sealing any gaps which would allow rodents access beneath them and, where possible, erect the decking on hard standing.
  • Repair any holes in buildings, such as garden sheds, to prevent access to rodents and make sure doors are a good fit with no gaps.
  • Keep gardens tidy by removing any items not in use such as disused hutches and cages.
  • Remove over hanging branches from trees touching the roof to prevent rats/mice getting into the loft space.

Report a problem with rats in a domestic property

Report a problem with rats in a commercial property

Alternatively we offer monitoring contracts for commercial premises which require visits throughout the year at regular intervals. Contact us on the details above for more information and to arrange a visit to assess the size of the contract.

Customer Feedback: “Your officer was polite, attentive and careful in his placing of the bait so as not to harm our pets. When the problem was not finished after the first attempt he moved the bait location and success was achieved. Excellent operative”

Treatments of rats inside premises

Treatment involves assessing the extent of the problem, laying baits or traps as necessary, revisiting to check baits regularly and removing the baits at the end of the treatment.

As rats will seek out any kind of food they can, during treatment the rats need to find the poison that is put down more enticing than anything else.  To make any treatment a success you should ensure there are no other food sources available to distract them.

If you feed the birds we would recommend you stop doing this especially during treatment.

  • Signs of a rat infestation could be: Holes, Droppings, Runs, Smear marks, Damage, Tracks, Nests, Sightings

How to help prevent rat infestations:

  • Compost bins should be paced on solid bases
  • Vegetation against walls should be cut back to stop rats/mice getting into your property
  • Remove over hanging branches from trees touching the roof to prevent rats/mice getting into the loft space
  • Check for holes around the outside of the house, especially waste pipes and air bricks
  • If you see a rat in your garden and you feed the birds stop feeding straight away as this will be encouraging rats into your garden.
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