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Equality and diversity

On Sunday September 20 between 4.30-6.30am customers may experience online payment disruptions due to essential maintenance taking place. We apologise for any inconvenience caused.

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

One of our key corporate commitments is to ensure that the borough is a place where residents and visitors feel they belong.

We are determined to making Charnwood a place where all people have access to the same level of high quality service and employment, and where people get along with each other and treat each other with dignity and respect.

This includes ensuring fairness and accessibility for everyone regardless of age, disability, gender reassignment, marriage and civil partnership, maternity and pregnancy, race, religion or belief, sex or sexual orientation.  

This area is responsible for:


We would like to create a culture where people of all backgrounds and experience feel appreciated and valued. We believe that having a workforce that is representative of the local community will improve our services, as we have a better understanding of the needs of our customers.

We also aim to provide flexible working arrangements where we are able to accommodate the variety of our staffs needs.

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