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Plans and policies

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

Below are links to our Equality Strategy, Equality Strategy Action Plan and Equal Opportunities Statement.

All of which outlines the steps we tend to take to advance equality in everything that we do.

This includes providing services, employing people, developing policies and communicating, consulting or involving people in our activities. Our plans and policies aim to;

  • outline how the Public Sector Equality Duty is to be delivered in making sure that people from different groups are not discriminated against or disadvantaged by our actions
  • demonstrate our commitment to equality and diversity
  • encourage participation and engagement with groups and individuals in the community

Plan and policy links

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