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How to pay your rent

Your weekly rent is due on Monday each week. Below we have listed the ways you can pay.


Online

You can pay your rent online using your Credit or Debit card through our Online Payment Service. This service offers secure payments, in conjunction with HSBC Bank, 24 hours a day, 7 days a week.


Direct Debit

A Direct Debit mandate can be provided for you to complete and send to us at:

  • Housing Income Team, Landlord Services, Charnwood Borough Council Offices, Loughborough, LE11 9EF.

The following dates will be available to pay your rent by Direct Debit.

  • Monthly on 8th, 15th or 25th (you will need to pay in advance so your account stays clear)
  • Or weekly on a Tuesday

This means you won't have to remember to pay your rent.


Plastic swipe card

You can pay your rent at any Post Office or Paypoint using your AllPay plastic swipe card. If you have lost your swipe card or require another one, please contact the Housing Income Team on 01509 634666.


Credit or Debit card

Opening hours for this service are:

  • 8.30am to 5pm Monday through to Thursday
  • 8.30am to 4.30pm on Fridays

You can make payments using your debit or credit card. Payments can be made by calling 01509 634666 and quoting your rent account details.

Alternatively you can call our automated payment line, 24 hours a day 7 days a week, on 01509 634555. Payments can also be made by debit card at Customer Services in the Charnwood Borough Council offices.

We do not recommend using a credit card to pay your rent. There is a surcharge of 2.2% for payments made by credit card.


Register with Clockwise Credit Union

The Clockwise Credit Union offers a RENTS (Rapid Easy Nominal Transaction Service) which you can use to pay your rent. 

To register visit the Clockwise Credit Union website or, for more information, give them a call on 01162 423900.


By post

You can post a cheque or postal order weekly, fortnightly, or monthly in advance. Please make your cheques payable to Charnwood Borough Council and write your rent account number and address on the reverse.

Please send your payment with a covering letter to:

  • Housing Income Team, Landlord Services, Charnwood Borough Council, PO Box 8749, Council Offices, Loughborough, LE11 9EF.

Please do not send cash through the post as Charnwood Borough Council cannot be held liable for any loss .A receipt will be posted back to you the next day.

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