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Report work done without planning permission

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If you are concerned about a development which you think does not have planning permission you can report it to us in any of the following ways:

We will be happy to discuss your query over the telephone but we do require all complaints to be submitted in writing in order for us to investigate them.

If you are reporting unauthorised work to a listed building or a protected tree that is happening right now, please call 01509 634 722 so we can give the matter a priority response.

(Please note, we are unable to get involved with or offer advice on boundary disputes as these are private / civil matters and not a planning consideration).

What we will need to know

Please note that we do not accept anonymous complaints. All reports must be accompanied by details of the person making the report. When reporting a planning enforcement matter to us, we will need the following information:

  • Your name, address and telephone number and/or email address
  • The address or location in question
  • A full description of the problem (please provide as much detail as possible)

We will keep your details confidential and they will not be disclosed to any third party without your permission. Alternatively, you can report the matter to your borough Councillor, or parish/town council.

What happens next

Investigations will begin straight away and, in some cases, an Enforcement Officer may contact you to confirm the facts. We will aim to confirm the findings of our initial investigation to you within fifteen working days, explaining what action we will take or why we think no action is necessary.

We will try our best to keep you informed, but you can always contact the Officer if you would like an update or have more information. 

If a site visit is considered necessary we will aim to carry this out within ten working days and we will attempt to make contact with the owner/developer to try and understand what has happened and why.

It is important to remember that planning enforcement investigations can sometimes take a number of weeks or even months to conclude. If our investigations show that there has been a breach, there are actions we can, and will, take.

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