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Tenancy and estate management

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

A tenancy and estate management officer is on hand to discuss issues relating to managing your tenancy, issues relating to your property and the area where you live.

Tenancy Services can be contacted by phone, email, in person at the Council offices or by attending one of the drop-in sessions at Community Flats within our estates.

The tenant's estate handbook

The Tenant's Estate Handbook contains information on the following topics as well as all other information you will need as a council tenant:

  • Abandoned vehicles
  • Bulky waste collections
  • Communal cleaning
  • Fly-tipping
  • Garden bonfires
  • Graffiti
  • Grounds maintenance
  • Nuisance vehicles
  • Street lighting

Information on recycling and waste collections

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