Tenancy services is the name of the council department which manages council homes. We have around 5,700 in the borough.

Below is a list of ways in which you can get in touch with us about tenancy services. For any enquiries, comments or suggestions, please use the online contact form.

By phone

Tel: 01509 634666

The contact centre is open 9am to 4pm, Monday to Friday. (You can still report emergency repairs eg complete loss of power, burst water pipe or making your home secure and anti-social behaviour out of hours).

In person

The Council offices are located on Southfield Road, Loughborough, LE11 2TX and are open 9am to 4pm Monday to Friday. Please be advised that the offices are closed between 1pm-1.30pm Monday-Friday.

Please be advised that our Customer Service Centre on Southfield Road is currently open to customers by pre-booked appointment only. More details below:

Visting Charnwood Borough Council's offices

In writing

All letters should be addressed to:

Landlord Services
Charnwood Borough Council
Southfield Road
Loughborough
LE11 2TN

Last updated: Mon 14th November, 2022 @ 16:18