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Community partnership working

On Sunday September 20 between 4.30-6.30am customers may experience online payment disruptions due to essential maintenance taking place. We apologise for any inconvenience caused.

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

If you'd like to make a difference to the area in which you live, we can help.

To tackle areas blighted by litter, why not get together with friends, colleagues, community groups or residents associations to make a real difference.

Keep Britain Tidy

Keep Britain Tidy runs a national clean-up campaign, and we'd like you to get involved. There's lots of advice on on how to go about organising a litter pick at

We can support litter picks throughout the year by supplying litter pickers and bags, and will take away the litter that you've collected at the end of your clean up.

To get involved, visit the website to register, then email to book your litter pickers and collections.

Community groups

See below for some case studies of partnership work between Charnwood Borough Council, contractors Serco and Idverde and local communities;

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