We clean and de-litter Charnwood Borough Council owned land (including dog waste), empty litter and dog waste bins and carry out carriageway sweeping in accordance with the requirements of the Environmental Protection Act 1990.
All areas are cleaned to the highest standard and if the standard falls below an acceptable level we will take prompt action to remedy the situation.
We also provide a chargeable cesspit emptying service.
This is the service we provide:
|When you||We will||Within (timescale)|
|Report dog waste on the street/footpath/public open space||Log your call and, if the area is maintained by the Council, arrange for the area to be cleaned||Timescales set out below under Response times for Street Cleaning|
|Report fly-tipping||Investigate and arrange for the removal of fly-tipping where the waste is on public land.||Within 24 hours. Note: hazardous waste will take longer to remove due to legal requirements to use specialist contractors and notify the Environment Agency.|
|Report an accumulation of waste||Investigate who is responsible for the land i.e. the owner or occupier. We will then send a letter to request that they clear the land.||Within 7 working days.|
|Report an abandoned vehicle on the highway||Investigate the state of repair of the vehicle. Issue a removal notice if appropriate and try and identify ownership details. If the car has not been removed after the specified time then the car will be removed.||Within 24 hours|
|Report an abandoned vehicle which is then identified as a wreck on the highway||Arrange for removal.||Immediately|
|Report offensive graffiti on Council, Domestic or private property or assets (including shops)||Log your call, investigate and remove.||Removal will be within 24 hours (of completion of investigation)|
|Report detrimental graffiti on Council, Domestic or private property or assets (including shops)||Log your call, investigate and remove.||Removal will be within 7 days (of completion of investigation)|
Response times for Street Cleaning
|Zone 1||High intensity use e.g. Loughborough town centre||1/2 day|
|Zone 2||Medium intensity use e.g. housing areas||1 day|
|Zone 3||Low intensity use e.g. country lanes||14 days|
|Zone 4||Special circumstance areas where particular concerns arise e.g. A6 trunk road where health and safety considerations arise due to the speed and/or volume of traffic||28 days (or as soon as is reasonably practicable)|
Only applies to those which the Borough Council are responsible for.
We will strive to ensure our customers are satisfied with the services we provide.
|Provide a prompt service||Satisfaction rating where customers rate us positively against this standard|
|Ensure staff are fully trained and knowledgeable about our services||Satisfaction rating where customers rate us positively against this standard|
|Provide a friendly and efficient service to all customers||Satisfaction rating where customers rate us positively against this standard|
|Provide useful and relevant information where appropriate||Satisfaction rating where customers rate us positively against this standard|
|Where possible and appropriate resolve the problem to your satisfaction||Satisfaction rating where customers rate us positively against this standard|
Last updated: Thu 20th October, 2022 @ 09:55