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Exempt properties

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

If your property cannot accommodate a wheelie bin, usually due to access or location issues, you may be classed as exempt and we will give you bags for your recycling and non-recyclable waste.

You will leave these out to collect on your collection days.

Recycling sacks

These are for all mixed recyclable material, including:

  • paper
  • cardboard
  • tins and cans
  • plastic tubs
  • plastic bottles
  • foil
  • glass

Recycling sacks are replaced on a like for like basis, for example, if you present three sacks of recycling, you will be left with three empty recycling sacks to be used on your next recycling collection day.

Black sacks

Black sacks are for non-recyclable household waste.

They are replaced on a like for like basis, for example, if you present three black sacks of refuse, you will be left with three empty black sacks to be used on your next recycling collection day.

If you believe your property should be classed as exempt, please fill in the assisted collection form below:

Apply for an exemption

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