Please note: Bins should be presented before 6am on collection days at your property boundary – this is where your property meets the pavement.
There are some exceptions for assisted collections when our waste partners Serco have permission to go onto the property to collect the bins.
Most homes in the borough are issued with a 180-litre black wheelie bin for waste which cannot be recycled.
How can I get black sacks?
Black sacks are supplied free of charge to properties that do not have provision for a wheeled bin.
The bags will be delivered on a like-for-like basis. Please see the Exempt Properties page for instruction on how to correctly use your black sacks. Residents using a communal bin will need to provide their own sacks.
If you are currently using black sacks but would like to have a wheelie bin instead, please contact email email@example.com.
Please ensure that all waste is inside the black sacks and not loose inside in the bin.
Replacement black bins
We will only replace a black bin if it is broken.
If your black bin does need replacing it will be replaced with a 180-litre black bin. Charnwood Borough Council now only distribute 180-litre black bins as we feel this is adequate for most households and will reduce the amount of waste going to landfill and encourage recycling.
If your black bin is damaged and needs replacing, please call 01509 634563.
Your damaged bin will be taken away, and a replacement will be supplied.
Requesting a black bin delivery
If your bin has gone missing, or if you have moved into a new-build property and there isn't a black bin, please call 01509 634563 or email firstname.lastname@example.org.
Report an unreturned bin
Please use the form below if your bin has been emptied but has not been returned to its collection point, e.g. it has been left on the road/pavement.
Please note: The contractors will be informed ready for the next collection but they will not normally return before then unless specifically asked to do so / there is a good reason, e.g. it is blocking access and the household is unable to move.
Additional black bins
If there is a medical issue within a household which creates additional domestic waste, we are able to provide a second black bin provided that medical evidence can be sent.
Any additional black bins will be 180 litres.
E-cigarette batteries cannot be recycled or included in your refuse waste. Please contact Leicestershire County Council for more information on how to dispose of them.
Last updated: Thu 17th June, 2021 @ 13:38