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Black refuse bin

Customers may experience online payment disruptions on Sunday April 18 between 4-7am due to essential maintenance. We apologise for any inconvenience caused.

We have opened an online book of condolence for His Royal Highness, the Duke of Edinburgh.

Please note, wheelie bins should be presented from 6am on the day of collection.

Most homes in the borough are issued with a 180-litre black wheelie bin for waste which cannot be recycled.

Check your bin collection day

How can I get black sacks?

Black sacks are supplied free of charge to properties that do not have provision for a wheeled bin.

The bags will be delivered on a like-for-like basis. Please see the Exempt Properties page for instruction on how to correctly use your black sacks. Residents using a communal bin will need to provide their own sacks.

If you are currently using black sacks but would like to have a wheelie bin instead, please contact email .

Please ensure that all waste is inside the black sacks and not loose inside in the bin.

Replacement black bins

We will only replace a black bin if it is broken.

If your black bin does need replacing it will be replaced with a 180-litre black bin. Charnwood Borough Council now only distribute 180-litre black bins as we feel this is adequate for most households and will reduce the amount of waste going to landfill and encourage recycling. 

Please note: The form does not currently offer the option of reporting a damaged brown bin. If your brown bin is damaged and needs replacing, please email .

Your damaged bin will be taken away, and a replacement will be supplied.

Report a broken bin and request a replacement

Requesting a black bin delivery

If your bin has gone missing, or if you have moved into a new-build property and there isn't a black bin, please use the form below to order a delivery:

Request a black bin delivery

Report an unreturned bin

Please use the form below if your bin has been emptied but has not been returned to its collection point, e.g. it has been left on the road/pavement. 

Please note: The contractors will be informed ready for the next collection but they will not normally return before then unless specifically asked to do so / there is a good reason, e.g. it is blocking access and the household is unable to move.

Report an unreturned bin

Additional black bins

If there is a medical issue within a household which creates additional domestic waste, we are able to provide a second black bin provided that medical evidence can be sent.

Any additional black bins will be 180 litres.

E-cigarette update

E-cigarette batteries cannot be recycled or included in your refuse waste. Please contact Leicestershire County Council for more information on how to dispose of them.

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Last updated: Mon 12th October, 2020 @ 13:28