We provide an integrated recycling and refuse collection service to every property in the Borough.
We provide a range of waste minimisation initiatives such as recycling sites, chargeable bulky waste removal and a chargeable garden waste collection service.
Wheeled bins and recycling bags/box collection service
We will, once a fortnight:
- Empty household waste from black wheeled bin (or black sacks where authorised)
- Empty recycling bins and collect recycling bags
- Empty brown wheeled bin (garden waste) if you subscribe to this service (except for a short time over the Christmas period).
All collections are made from the customer’s side of their property boundary where it meets the public thoroughfare and must be in place by 6am on the specified day (except where the customer/property qualifies for an ‘assisted collection’ where alternative arrangements are made).
|When you||We will||Within (timescale)|
|Report that we have missed a collection online||Log your form and make arrangements to collect it||Your refuse or recycling will be collected within 24 hours|
|Request assistance with putting your wheeled bin, recycling bags and box out for collection||Log your request and either arrange a visit or make a decision over the phone||We will get back to you within 24 hours of your call and if you need assistance it will be in place within 1 week|
|Request collection of bulky waste||Inform you of your day of collection. Please note: Restrictions apply. White goods may be removed at a different time to other bulky items||Collected within a week|
|Subscribe to the garden waste service||
Deliver a brown wheeled bin to you
We will strive to ensure our customers are satisfied with the services we provide.
|Provide a prompt service||Satisfaction rating where customers rate us positively against this standard|
|Ensure staff are fully trained and knowledgeable about our services||Satisfaction rating where customers rate us positively against this standard|
|Provide a friendly and efficient service to all customers||Satisfaction rating where customers rate us positively against this standard|
|Provide useful and relevant information where appropriate||Satisfaction rating where customers rate us positively against this standard|
|Where possible and appropriate resolve the problem to your satisfaction||Satisfaction rating where customers rate us positively against this standard|
Last updated: Thu 20th October, 2022 @ 10:10