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Report a missed bin collection

For the latest information on service changes, advice and support, please visit

Our offices are now closed to the public so we would encourage you to access services and information through this website.

Unfortunately, on some occasions a bin may not be collected.

This could be for a number of reasons. Before reporting a missed bin to us please check your bin collection day, and whether or not your bin has fallen into one of the categories below.

If missed bins are not reported within two working days, they will not be collected until either the next scheduled collection date or when a new collection is booked.

Check your bin collection day

Your bin may have been missed for one of the following reasons. The council will not return for bins where:

  • The bin was too heavy
  • The bin was contaminated
  • Our crew could not access the bin
  • The bin was not out on time (by 6am)

If your bin were missed, and it wasn't due to one of the reasons above, you can let us know by using the report button below.

Please note: Missed collections should not be reported until after 5pm on the collection day to give the contractors a chance to complete their rounds.

Garden waste service suspended

With our waste partner Serco, we have decided to suspend garden waste collections from Monday, March 23 for a period of at least two weeks due to staff shortages resulting from the coronavirus.

Please do not put your bins out.

We do not take this decision lightly but it means we are able to divert resources into the recycling and refuse collections which are more critical functions.

We will continually review this position and will aim to restore the garden waste service as soon as possible.

Please do not use the form below for missed brown bin collections for the foreseeable future. 

Report a missed collection

If you have any questions or queries, please read our frequently asked questions webpage. You can also contact our Environmental Services team on 01509 634563.

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