Skip to Content

Report a missed bin collection

For a full list of Christmas refuse and recycling collection dates, as well as council, leisure centres and markets information and opening times over the Christmas period, head to this webpage.

Unfortunately, on some occasions a bin may not be collected. This could be for a number of reasons. Before reporting a missed bin to us please check your bin collection day, and whether or not your bin has fallen into one of the categories below.

If missed bins are not reported within 48 hours, they will not be collected until the next scheduled collection date.

Your bin may have been missed for one of the following reasons. The council will not return for bins where:

  • The bin was too heavy
  • The bin was contaminated
  • Our crew could not access the bin
  • The bin was not out on time (by 7am)

If your bin was missed during our weekly collection, and it wasn't due to one of the reasons above, you can let us know by using the report button below.

Or contact our Environmental Services team on 01509 634563.


Report a missed bin collection using the link below:

Start now

Share this page:

Last updated: