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Report a missed bin collection

You can let us know if we have missed your bin on our weekly collections using the links below.

Report a missed black bin collection

Report a missed recycling bin collection

Report a missed garden waste bin collection

Or contact our Environmental Services team on 01509 634563.

Your bin may have been missed for one of the following reasons. The council will not return for bins where:

  • The bin was too heavy
  • The bin was contaminated
  • Our crew could not access the bin
  • The bin was not out on time (by 7am)

We have been working on a couple of new online forms including 'Report fly-tipping' and 'Report a missed bin' to improve your online experience. We would be interested in any feedback you may have and suggestions can be sent to

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