The recycling collection reduces the amount of items going into landfill and helps to increase the amount of resources that can be recycled into other items.
Please note: Bins should be presented before 6am on collection days at your property boundary – this is where your property meets the pavement. There are some exceptions for assisted collections when our waste partners Serco have permission to go onto the property to collect the bins.
How to present your recycling
- Empty, rinse and dry all bottles, jars and containers and place lids back on
- Flatten cardboard* and cartons – keep it dry
- Place lids back on all bottles, jars and cartons
- Items should go in loose
- All packaging should be empty
*Large pieces of flattened card can be left by the side of your recycling bin
What can or cannot be recycled?
Please note: Black plastics are not recyclable, so please do not put these in your recycling.
What to do if your bin is full
If you frequently produce additional recycling then you can contact us to request recycling sacks using the form below.
Report a missed collection
Your items may have been missed for one of the following reasons. The council will not return for items where:
- The item was too heavy
- The item was contaminated
- Our crew could not access the items
- The items were not out on time (by 6am)
If your items were missed, and it wasn't due to one of the reasons above, you can let us know by using the online form below.
Please do not report a missed collection until after 5pm on the day of collection. This will give our contractor time to complete all of their routes.
Order a bin for a property
Please only use this form if your existing bin has gone missing or you need a bin for a new build property that is now occupied.
Report a damaged bin
Report an undelivered bin
If you have ordered a bin and it has not arrived within the specified number of working days, please report it via the form below:
Report an unreturned bin
Please use the form below if your bin has been emptied but has not been returned to its collection point, e.g. it has been left on the road/pavement.
Please note: The contractors will be informed ready for the next collection but they will not normally return before then unless specifically asked to do so / there is a good reason, e.g. it is blocking access and the household is unable to move.
Report a bin left on the street
If a bin has been left out on the street for more than 24 hours after collection, you can report it via the form below. Please note: We need to know the specific address so a case can be raised and an investigation can take place or a letter issued to advise the property about the Council’s requirements for waste collection.
If you have any questions or queries, please read our frequently asked questions webpage. You can also contact our Environmental Services team on 01509 634563.
Last updated: Wed 14th June, 2023 @ 10:47