The recycling collection reduces the amount of items going into landfill and helps to increase the amount of resources that can be recycled into other items.
Please note: Bins should be presented before 6am on collection days at your property boundary – this is where your property meets the pavement. There are some exceptions for assisted collections when our waste partners Serco have permission to go onto the property to collect the bins.
How to present your recycling
- Empty, rinse and dry all bottles, jars and containers and place lids back on
- Flatten cardboard* and cartons – keep it dry
- Place lids back on all bottles, jars and cartons
- Items should go in loose
- All packaging should be empty
*Large pieces of flattened card can be left by the side of your recycling bin
What can or cannot be recycled?
Please note: Black plastics are not recyclable, so please do not put these in your recycling.
What to do if your bin is full
Due to an unexpected shortage of plastic sacks, the Council and waste partner Serco have suspended this service until further notice. We do apologise for any inconvenience caused.
If you have more recycling than you can fit in your recycling bin, please put it in clear bags (these can be purchased from most supermarkets and home stores) so that the crews can easily see the contents. Black bags will not be collected.
Order a bin for a property
Please only use this form if your existing bin has gone missing or you need a bin for a new build property that is now occupied.
Report a damaged bin
Report an undelivered bin
If you have ordered a bin and it has not arrived within the specified number of working days, please report it via the form below:
Report an unreturned bin
Please use the form below if your bin has been emptied but has not been returned to its collection point, e.g. it has been left on the road/pavement.
Please note: The contractors will be informed ready for the next collection but they will not normally return before then unless specifically asked to do so / there is a good reason, e.g. it is blocking access and the household is unable to move.
Last updated: Mon 17th January, 2022 @ 09:29