The recycling collection reduces the amount of items going into landfill and helps to increase the amount of resources that can be recycled into other items. 

Check your bin collection day

Please note: Bins should be presented before 6am on collection days at your property boundary – this is where your property meets the pavement. There are some exceptions for assisted collections when our waste partners Serco have permission to go onto the property to collect the bins.

How to present your recycling

  • Empty, rinse and dry all bottles, jars and containers and place lids back on
  • Flatten cardboard* and cartons – keep it dry
  • Place lids back on all bottles, jars and cartons
  • Items should go in loose
  • All packaging should be empty 

*Large pieces of flattened card can be left by the side of your recycling bin

What can or cannot be recycled?

For information on what can and cannot be recycled in your green bin, head to our recycling guide webpage or visit the Less Waste website.

What to do if your bin is full

If you have more recycling than you can fit in your recycling bin, please put it in clear bags so that the crews can easily see the contents. Black bags will not be collected.

If you frequently produce additional recycling then you can contact us to request recycling sacks:

Request recycling sacks

Replacement green bins

We will only replace a green bin if it is broken.

If your bin is damaged and needs replacing, please call 01509 634563.

Requesting a recycling bin delivery

If your recycling bin has gone missing, or if you have moved into a new-build property and there isn't a green bin, please call 01509 634563.

Report an unreturned bin

Please use the form below if your bin has been emptied but has not been returned to its collection point, e.g. it has been left on the road/pavement. 

Please note: The contractors will be informed ready for the next collection but they will not normally return before then unless specifically asked to do so / there is a good reason, e.g. it is blocking access and the household is unable to move.

Report an unreturned bin

Last updated: Tue 15th June, 2021 @ 13:41