We have a number of recycling and refuse services and options available to customers.
This webpage is where you can find all of the relevant forms to purchase, sign-up for, cancel and renew all the services related to recycling and refuse.
Check your bin collection day (recycling, garden and general waste)
Report a missed bin collection
Garden waste service suspended
With our waste partner Serco, we have decided to suspend garden waste collections from Monday, March 23 for a period of at least two weeks due to staff shortages resulting from the coronavirus.
Please do not put your bins out.
We do not take this decision lightly but it means we are able to divert resources into the recycling and refuse collections which are more critical functions.
We will continually review this position and will aim to restore the garden waste service as soon as possible.
Please do not use the form below for missed brown bin collections for the foreseeable future.
Report a refuse or recycling issue
You can use this form to report an issue with the recycling and refuse service, including:
- bin put back in wrong place
- wheelie bin not delivered
- damaged waste container
Order recycling sacks and/or battery bags
Apply online for a bulky household waste collection
Please note: We have suspended our bulky waste collection service due to staff shortages. We will therefore not be taking any bookings for collections until further notice. Residents can either wait for the service to resume or take the items to the local tip. Please check the tip opening times www.leicestershire.gov.uk/waste-and-recycling. For the most up-to-date information on the Council services please visit: www.charnwood.gov.uk/coronavirus.
Apply for an assisted collection
Apply for the garden waste service
Use this form to start a new subscription or apply for an extra bin.
Renew your garden waste subscription
Use this form to renew an existing garden waste service subscription.
Tell us if you are moving home
Use this form to tell us if your address has changed, we can then update your information on our system.
Cancel your garden waste subscription
Use this form to cancel your garden waste subscription. Please note that when you cancel your subscription your bin will be collected (taken away) within 7 working days.
Please place the bin where you would normally leave it on collection day as soon as possible.
Last updated: Tue 24th March, 2020 @ 09:14