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Recycling and waste online services

For details of the Covid-19 national restrictions, changes to Council services, and support available for residents, council tenants and businesses, visit www.charnwood.gov.uk/restrictions.

We have a number of recycling and refuse services and options available to customers.

This webpage is where you can find all of the relevant forms to purchase, sign-up for, cancel and renew all the services related to recycling and refuse.

If you can't find what you're looking for here, head to the recycling and waste webpage or check out our recycling and refuse FAQs.

Check your bin collection day (recycling, garden and general waste)

Check my bin collection day

Bulky household waste collection enquires

Please note: The online booking form for bulky waste collections is currently down for essential maintenance. We apologise for the inconvenience.

Bulky household waste collection enquires

Garden waste enquiries

Apply, renew, cancel your garden waste subscription

Report a missed collection

Report a missed collection

Clinical waste: Sharp boxes collection

Please use the form below to book a collection for sharp boxes (including needles).

Clinical waste / sharp box collections

Apply for an assisted collection

Apply for an assisted collection

Report a damaged bin

Please note: The form does not currently offer the option of reporting a damaged brown bin. If your brown bin is damaged and needs replacing, please email or call 01509 634563.

Report a damaged bin

Request a replacement bin

If your bin is missing please use our 'request a replacement waste container' form:

Request a replacement waste container

Report an unreturned bin

Please use the form below if your bin has been emptied but has not been returned to its collection point, e.g. it has been left on the road/pavement. 

Please note: The contractors will be informed ready for the next collection but they will not normally return before then unless specifically asked to do so / there is a good reason, e.g. it is blocking access and the household is unable to move.

Report an unreturned bin

Order recycling sacks

Order recycling sacks

Report an undelivered bin

If you have ordered a bin and it has not arrived within the specified number of working days, please report it via the form below:

Report an undelivered bin

Please note: Garden waste bins will be delivered within 15 calendar days. Recycling and refuse bins will be delivered within 7 calendar days.

Report litter

Please note: This form is not to be used for reporting fly-tipping. You can do this via the fly-tipping webpage.

Report Litter

Request to empty litter/dog waste bins

Please use the form below if a Charnwood Borough Council litter bin or dog waste bin needs emptying. Please note: Our bins will have a Charnwood Borough Council sticker and information on it. If you're not sure if it belongs to the Council, please call 01509 634563.

Request to empty litter/dog waste bins

Report dog fouling

You can request to have dog fouling cleared up and repeat offenders investigated at the webpage below. Please note: If you would like us to investigate the possibility of taking action against the owner then you must have witnessed the incident and be willing to provide your details and a witness report.

Report dog fouling

Report a dog control incident

Please use the form below to report dogs on the loose, attacking animals or making people feel threatened. Please note: The Police deal with incidents where a dog has bitten or attacked a person.

Report a dog control incident

Report a dead animal on public land

If you see a dead animal on public land, please use the following link to report it:

Report a dead animal on public land

Surplus bin removal

Please use the form below if there is a stray bin on your street that does not belong to you or any of your neighbours. Please check before using this form.

Report a surplus bin for removal

Other refuse and recycling enquires

If your enquiry is not covered by the above, use the form below:

Report a refuse and/or recycling issue

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Last updated: Thu 29th October, 2020 @ 13:07