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Recycling and waste online services

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

We have a number of recycling and refuse services and options available to customers.

This webpage is where you can find all of the relevant forms to purchase, sign-up for, cancel and renew all the services related to recycling and refuse.

If you can't find what you're looking for here, head to the recycling and waste webpage or check out our recycling and refuse FAQs.

Check your bin collection day (recycling, garden and general waste)

Check my bin collection day

Apply online for a bulky household waste collection

Apply for a bulky waste collection

Garden waste enquiries

Apply, renew, cancel your garden waste subscription

Report a missed collection

Report a missed collection

Report an unreturned bin

Please use the form below if your bin has been emptied but has not been returned to its collection point.

Report an returned bin

Clinical waste: Sharp boxes collection

Please use the form below to book a collection for sharp boxes (including needles).

Clinical waste / sharp box collections

Apply for an assisted collection

Apply for an assisted collection

Please note: The contractors will be informed ready for the next collection but they will not normally return before then unless specifically asked to do so / there is a good reason i.e. it is blocking access and the household is unable to move.

Order recycling sacks

Order recycling sacks

Report a damaged bin

Report a damaged bin

Order a replacement bin

Please use the form below if your bin has gone missing.

Order a replacement bin

Report an undelivered bin

If you have ordered a bin and it has not arrived within the specified number of working days, please report it via the form below:

Report an undelivered bin

Please note: Garden waste bins will be delivered within 15 calendar days. Recycling and refuse bins will be delivered within 7 calendar days.

Report litter

Please note: This form is not to be used for reporting fly-tipping. You can do this via the fly-tipping webpage.

Report Litter

Request to empty litter/dog waste bins

Please use the form below if a Charnwood Borough Council litter bin or dog waste bin needs emptying. Please note: Our bins will have a Charnwood Borough Council sticker and information on it. If you're not sure if it belongs to the Council, please call 01509 634563.

Request to empty litter/dog waste bins

Report a dead animal on public land

If you see a dead animal on public land, please use the following link to report it:

Report a dead animal on public land

Surplus bin removal

Please use the form below if there is a stray bin on your street that does not belong to you or any of your neighbours. Please check before using this form.

Report a surplus bin for removal

Report a refuse or recycling issue

If your enquiry is not covered by the above, use the form below:

Report a refuse and/or recycling issue

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