We have a number of recycling and refuse services and options available to customers.
This webpage is where you can find all of the relevant forms to purchase, sign-up for, cancel and renew all the services related to recycling and refuse.
Please note: Bins should be presented before 6am on collection days at your property boundary – this is where your property meets the pavement. There are some exceptions for assisted collections when our waste partners Serco have permission to go onto the property to collect the bins.
Check your bin collection day (recycling, garden and general waste)
Bulky household waste collection enquires
Garden waste enquiries
Report a missed collection
Clinical waste: Sharp boxes collection
Please use the form below to book a collection for sharp boxes (including needles).
Apply for an assisted collection
Report a damaged bin
Please note: A damaged bin will be replaced by a 180-litre bin.
Order a bin for a property
Please only use this form if your existing bin has gone missing or you need a bin for a new build property that is now occupied.
Order additional recycling sacks
If you frequently produce additional recycling then you can contact us to request recycling sacks using the form below.
Please note: Until February 2023, we will be issuing clear bags instead of the usual green bags. This is an interim measure while we wait for further supplies.
Report an unreturned bin
Please use the form below if your bin has been emptied but has not been returned to its collection point, e.g. it has been left on the road/pavement.
Please note: The contractors will be informed ready for the next collection but they will not normally return before then unless specifically asked to do so / there is a good reason, e.g. it is blocking access and the household is unable to move.
Report an undelivered bin
If you have ordered a bin and it has not arrived within the specified number of working days, please report it via the form below:
Please note: Garden waste bins will be delivered within 15 calendar days. Recycling and refuse bins will be delivered within 7 calendar days.
Report a bin left on the street
If a bin has been left out on the street for more than 24 hours after collection, you can report it via the form below. Please note: We need to know the specific address so a case can be raised and an investigation can take place or a letter issued to advise the property about the Council’s requirements for waste collection.
Please note: This form is not to be used for reporting fly-tipping. You can do this via the fly-tipping webpage.
Request to empty litter/dog waste bins
Please use the form below if a Charnwood Borough Council litter bin or dog waste bin needs emptying. Please note: Our bins will have a Charnwood Borough Council sticker and information on it. If you're not sure if it belongs to the Council, please call 01509 634563.
Report dog fouling
You can request to have dog fouling cleared up and repeat offenders investigated at the webpage below. Please note: If you would like us to investigate the possibility of taking action against the owner then you must have witnessed the incident and be willing to provide your details and a witness report.
Report a dog control incident
Please use the form below to report dogs on the loose, attacking animals or making people feel threatened. Please note: The Police deal with incidents where a dog has bitten or attacked a person.
Report a dead animal on public land
If you see a dead animal on public land, please use the following link to report it:
Surplus bin removal
Please use the form below if there is a stray bin on your street that does not belong to you or any of your neighbours. Please check before using this form.
Other refuse and recycling enquires
If your enquiry is not covered by the above, use the form below:
Parks and open spaces online services
You can report issues at the parks and open spaces throughout the borough via the Parks and open spaces online services webpage.
Last updated: Thu 27th October, 2022 @ 14:50