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Recycling and waste online services

For the latest information on service changes, advice and support, please visit www.charnwood.gov.uk/coronavirus

Our offices are now closed to the public so we would encourage you to access services and information through this website.

We have a number of recycling and refuse services and options available to customers.

This webpage is where you can find all of the relevant forms to purchase, sign-up for, cancel and renew all the services related to recycling and refuse.

If you can't find what you're looking for here, head to the recycling and waste webpage or check out our recycling and refuse FAQs.

Check your bin collection day (recycling, garden and general waste)

Check my bin collection day

Report a missed bin collection

Garden waste service suspended

With our waste partner Serco, we have decided to suspend garden waste collections from Monday, March 23 for a period of at least two weeks due to staff shortages resulting from the coronavirus.

Please do not put your bins out.

We do not take this decision lightly but it means we are able to divert resources into the recycling and refuse collections which are more critical functions.

We will continually review this position and will aim to restore the garden waste service as soon as possible.

Please do not use the form below for missed brown bin collections for the foreseeable future. 

Report a missed bin collection

Report a refuse or recycling issue

You can use this form to report an issue with the recycling and refuse service, including:

  • bin put back in wrong place
  • wheelie bin not delivered
  • damaged waste container
  • other

Report a refuse and/or recycling issue

Order recycling sacks and/or battery bags

Order recycling sacks and/or battery bags

Apply online for a bulky household waste collection

Please note: We have suspended our bulky waste collection service due to staff shortages. We will therefore not be taking any bookings for collections until further notice. Residents can either wait for the service to resume or take the items to the local tip. Please check the tip opening times www.leicestershire.gov.uk/waste-and-recycling. For the most up-to-date information on the Council services please visit: www.charnwood.gov.uk/coronavirus.

Apply for an assisted collection

Apply for an assisted collection

Apply for the garden waste service

Use this form to start a new subscription or apply for an extra bin.

Apply for the garden waste service

Renew your garden waste subscription

Use this form to renew an existing garden waste service subscription.

Renew your garden waste subscription

Tell us if you are moving home

Use this form to tell us if your address has changed, we can then update your information on our system.

Inform us that you are moving home

Cancel your garden waste subscription

Use this form to cancel your garden waste subscription. Please note that when you cancel your subscription your bin will be collected (taken away) within 7 working days.

Please place the bin where you would normally leave it on collection day as soon as possible.

Cancel your garden waste subscription

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